Entry-Level IT Help Desk Technician – Growth & Training

Blue Technologies; Cleveland (OH); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Blue Technologies, Inc. in Cleveland, Ohio is seeking an entry-level Help Desk Technician to join a customer-service oriented team. You will respond to inbound calls and emails, diagnose hardware and software issues, and document solutions for end users.

Ideal candidates have 1-2 years of help desk experience or equivalent familiarity with Microsoft operating systems, Apple hardware/software, and basic networking. CompTIA A+ and Network+ credentials are highly preferred.

Qualifications

• 1-2 years of previous Help Desk experience preferred.
• Knowledge of computer hardware and Microsoft operating systems (server and desktop).
• Familiarity with Apple hardware and software is a plus.

Responsibilities

• Provide technical assistance over the phone, email, chat, and in person to internal users and external customers.
• Research and document best practices and procedures.
• Diagnose, resolve, and document hardware and software issues.

Skills

Customer service

Communication skills

Problem solving

Team player

Windows OS knowledge

Education

CompTIA A+

Network+

MCSA

Tools

Ticketing system

Knowledge base

Job description

Blue Technologies, Inc. in Cleveland, Ohio is seeking an entry-level Help Desk Technician to join a customer-service oriented team. You will respond to inbound calls and emails, diagnose hardware and software issues, and document solutions for end users.

Ideal candidates have 1-2 years of help desk experience or equivalent familiarity with Microsoft operating systems, Apple hardware/software, and basic networking. CompTIA A+ and Network+ credentials are highly preferred.