Remote Help Desk Analyst – Windows/AD, 2pm–10pm

STI; Trenton (NJ); Remote; USD 25,000 - 36,000; Part time

Job summary

STI is seeking a remote IT Help Desk support specialist. The role supports day-to-day operations, logs issues, provides first response support, and assists in site and project tasks.

Training is during the first weeks, Monday-Friday, 8:30 am–4:30 pm, with ongoing work from home Monday-Friday 2 pm–10 pm. Note: 35 hour workweek.

Candidates should be proficient with Windows environments, AD, Office 365, and MS Office tools, with clear communication.

Qualifications

• Experience supporting Windows environments and end users.
• Training on AOC mainframe systems will be provided.
• Strong written and verbal communication skills.
• Experience with Microsoft Office applications (Excel, Word, Visio).

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Skills

Communication

Tools

Microsoft Windows 10

Microsoft Windows Server

Active Directory

Office 365

Excel

Word

Visio

Job description

STI is seeking a remote IT Help Desk support specialist. The role supports day-to-day operations, logs issues, provides first response support, and assists in site and project tasks.

Training is during the first weeks, Monday-Friday, 8:30 am–4:30 pm, with ongoing work from home Monday-Friday 2 pm–10 pm. Note: 35 hour workweek.

Candidates should be proficient with Windows environments, AD, Office 365, and MS Office tools, with clear communication.