Help Desk Technician

DESC; Seattle (WA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

Long-term disability

Medical insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

SEIU union representation

Job summary

DESC in Seattle, WA is seeking a Help Desk Technician to serve as the frontline IT support for the organization. You will assist with workstations, phones, printers, and access systems to help users work efficiently.

This full-time role includes on-site support across King County, after-hours on-call rotation, and close collaboration with the IT team. A positive attitude and willingness to learn are essential.

Qualifications

• Interest in and knowledge of technology.
• Positive attitude: desire to help others, willingness to learn.
• Ability to work with a team to solve issues.

Responsibilities

• Provide remote and in-person technical support for DESC personnel (including workstations, security/access systems, desk/cell phones, printers)
• Provide on-site support at DESC locations across King County.
• Triage and troubleshoot incoming IT incidents and change requests.
• Configure/deploy devices (cell phone, laptop, thin client).
• Manage IT hardware inventory across the organization.
• Handle account add/moves/changes in Active Directory and MS Exchange.
• Create and maintain internal documentation and user support guides.
• Participation in scheduled after hours on-call rotation.
• Collaborate with larger IT department on technology projects.

Skills

Tech enthusiasm

Team player

Willingness to learn

Job description

Help Desk Technician

Seattle, WA (http://maps.google.com/maps?q=515+Third+Avenue+Seattle+WA+USA+98104) Quality & Information Management

Job Type

Full-time

Description

Days Off: Saturday, Sunday

Shift: Day (8am - 4:30pm)

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

About DESC

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB DEFINITION

DESC Help Desk Technicians are the front line of our technical support department, responsible for triaging and troubleshooting technical support incidents and user change requests from across the organization. It is the Technician's responsibility to help ensure our deployed technologies are a benefit to DESC employees in every department.

REGULAR RESPONSIBLITIES

• Provide remote and in-person technical support for DESC personnel (including workstations, security/access systems, desk/cell phones, printers)
• Provide on-site support at DESC locations across King County.
• Triage and troubleshoot incoming IT incidents and change requests.
• Configure/deploy devices (cell phone, laptop, thin client).
• Manage IT hardware inventory across the organization.
• Handle account add/moves/changes in Active Directory and MS Exchange.
• Create and maintain internal documentation and user support guides.
• Participation in scheduled after hours on-call rotation.
• Collaborate with larger IT department on technology projects.

Requirements

MINIMUM QUALIFICATIONS

• Interest in and knowledge of technology
• Positive attitude: desire to help others, willingness to learn
• Ability to work with a team to solve issues