Help Desk Specialist II - TS/SCI Cleared Tech

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 79,000 - 106,000; Full time

Benefits offered by this job

401K match

Health & wellness packages

Internal mobility

Education & certifications paid

Cutting-edge technology

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Specialist II in Washington, DC to provide end-user support and solutions. The role requires TS/SCI with willingness to submit to a CI polygraph and SAP experience, with 5+ years in IT and a related background.

The position offers on-site work in DC, a 40-hour week, and a path to growth including certifications, with a comprehensive benefits package and retirement plan.

Qualifications

• 5+ years of experience in information technology or a related field.
• SAP experience required.

Responsibilities

• Software installation and support of commercial software and related upgrades
• Update solutions database with applicable resolutions
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
• Monitors and enforces all IT policies and procedures
• Assist with setting up new users in IDAM and multiple level security LDAP profiles
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
• Maintains, upgrades and repairs PCs/laptops and Windows desktop applications for all systems

Skills

Information Technology

Computer Literacy

Peripheral Devices

Troubleshooting

Education

Bachelor’s degree in Computer Science, Information Technology

Associate’s degree in a related area + 2 years’ experience

Equivalent experience

Tools

SAP

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Specialist II in Washington, DC to provide end-user support and solutions. The role requires TS/SCI with willingness to submit to a CI polygraph and SAP experience, with 5+ years in IT and a related background.

The position offers on-site work in DC, a 40-hour week, and a path to growth including certifications, with a comprehensive benefits package and retirement plan.