Help Desk Technician: TS/SCI + Polygraph Eligible

General Dynamics Information Technology (GDIT); Maryland; On-site; USD 84,587,000 - 95,074,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician to provide tiered technical support for network, desktop, and system hardware and software. This role includes handling queries via phone or self-service tickets and documenting issues for trend analysis.

Required TS/SCI and Polygraph, security+ CE certification, and U.S. citizenship; experience with incident tracking and problem diagnosis is essential.

Qualifications

• Help Desk Technician IV - HS diploma +1 years of experience
• Years of experience can count in place of education and education can count in place of years of experience in some cases.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Skills

Customer Service

Help Desk Support

Troubleshooting

Education

HS diploma

Job description

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician to provide tiered technical support for network, desktop, and system hardware and software. This role includes handling queries via phone or self-service tickets and documenting issues for trend analysis.

Required TS/SCI and Polygraph, security+ CE certification, and U.S. citizenship; experience with incident tracking and problem diagnosis is essential.