Help Desk Technician: Fast-Paced IT Support & Training

Institution for Savings; Ipswich (MA); On-site; USD 36,506 - 48,216; Full time

Benefits offered by this job

Health coverage (medical, dental, and

401(k) match

Life insurance

Disability plan

Pension after 2 years

Vacation and PTO

Quarterly incentive

Job summary

Institution for Savings is seeking a Help Desk Technician in Ipswich, MA. The role supports users with hardware, software, and networking issues, prioritizes requests, and collaborates across IT teams.

Responsibilities include diagnostics, problem resolution, user training, and incident reporting. Requires strong communication, organizational skills, and knowledge of Jack Henry software; formal education as listed.

Qualifications

• Requires high school diploma or GED or equivalent experience.
• Advanced knowledge of Microsoft Office Suite.
• Strong written, verbal and interpersonal communication skills.
• Ability to prioritize a high volume of tasks and speak to groups.

Responsibilities

• Answers, evaluates, and prioritizes incoming Help Desk requests for hardware, software, networking and other computer technologies.
• Interviews users to collect information and guides through diagnostic procedures.
• Determines whether issues are software or hardware related and escalates when needed.
• Maintains logs and histories of requests and writes incident reports.
• Prepares standard statistical reports and trains users on software/hardware.

Skills

Microsoft Office Suite

Excellent communication

Organizational skills

Public speaking

Jack Henry Database

IT certifications (MCP, M365, ITF+, A+

Education

High school diploma or GED

Equivalent education/experience

Tools

Jack Henry Database software

Job description

Institution for Savings is seeking a Help Desk Technician in Ipswich, MA. The role supports users with hardware, software, and networking issues, prioritizes requests, and collaborates across IT teams.

Responsibilities include diagnostics, problem resolution, user training, and incident reporting. Requires strong communication, organizational skills, and knowledge of Jack Henry software; formal education as listed.