Help Desk Technician — IT Support & Training

Institution for Savings; Ipswich (MA); On-site; USD 26,500 - 72,800; Full time

Benefits offered by this job

Fully paid medical, dental and vision

401(k) match up to 10%

Life insurance

Disability plan

Pension plan after 2 years

Generous vacation and paid-time off

Quarterly incentive

Job summary

The Institution for Savings is seeking a Help Desk Technician to provide general in-house technical support, assisting with installation, maintenance and troubleshooting of personal computer hardware and software. Involves general network and system administration to ensure smooth and efficient operations.

The role requires strong communication skills, proficiency with the Microsoft Office Suite, knowledge of Jack Henry Database software, and the ability to train users; the position is full-time

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training.
• Advanced knowledge of the Microsoft Office Suite.
• Excellent written, verbal and interpersonal communication skills.
• Strong organizational skills to perform a high volume of tasks.
• Ability to speak effectively before groups of customers or employees.
• Knowledge of Jack Henry Database software.
• Knowledge of MCP, Microsoft 365 Certified Administrator, CompTIA IT Fundamentals+ and/or CompTIA A+.
• Team-oriented culture aligned with bank growth plans.

Responsibilities

• Answers, evaluates, and prioritizes Help Desk requests from users with hardware, software, networking and other computer-related issues.
• Interviews user to collect problem information and guides through diagnostics.
• Determines whether issues are software or hardware related (e.g., MS Word, MS Outlook, Jack Henry’s Xperience).
• Logs and tracks requests using the Help Desk system and maintains incident history.
• Prepare standard statistical reports such as incident reports.
• Trains users on software and hardware as needed.
• Installs personal computers, software and peripheral equipment.
• Participates in a Saturday on-call rotation.

Skills

MS Office Suite

Verbal communication

Organizational skills

Public speaking

Customer service

Education

High School Diploma or GED

Tools

Jack Henry Database

MCP

Microsoft 365 Certified Administrator

CompTIA IT Fundamentals+

CompTIA A+

Job description

The Institution for Savings is seeking a Help Desk Technician to provide general in-house technical support, assisting with installation, maintenance and troubleshooting of personal computer hardware and software. Involves general network and system administration to ensure smooth and efficient operations.

The role requires strong communication skills, proficiency with the Microsoft Office Suite, knowledge of Jack Henry Database software, and the ability to train users; the position is full-time