IT Help Desk Specialist – User Support & Training

Fidelity Bank; Scranton (Lackawanna County); On-site; USD 40,000 - 50,000; Full time

Job summary

Fidelity Bank in Scranton area seeks a Technical Services Specialist to support IT operations as the primary help desk contact. Responsibilities include managing internal support calls, assisting users with system access, and troubleshooting hardware/software setups.

The role includes rotating weekend phone support and coordinating across departments to ensure compliance with IT policies and regulations. Requirements include at least one year of related experience, strong PC and MS Office

Qualifications

• At least one year of related IT experience.
• Strong PC and MS Office skills.
• Ability to document procedures, provide user training, and maintain records and reports.

Responsibilities

• Assist users with system access, hardware/software setup, troubleshooting and problem resolution.
• Perform processing tasks and security reviews as part of IT operations.
• Provide rotating weekend phone support.
• Coordinate work across departments and ensure adherence to IT policies and regulatory requirements.
• Promote a positive customer experience and maintain a safe, compliant work environment.

Skills

PC skills

MS Office

Communication skills

Documentation

User training

Job description

Fidelity Bank in Scranton area seeks a Technical Services Specialist to support IT operations as the primary help desk contact. Responsibilities include managing internal support calls, assisting users with system access, and troubleshooting hardware/software setups.

The role includes rotating weekend phone support and coordinating across departments to ensure compliance with IT policies and regulations. Requirements include at least one year of related experience, strong PC and MS Office