Help Desk Technician – IT Support (Tier 1)

The Guitar Center Company; Kansas City (MO); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

401K with company match

Paid time off

Employee discount program

Tuition reimbursement options

Gig leave for musicians

Job summary

A leading music retailer located in Kansas City is seeking an IT Support Technician Level 1 to join their Help Desk & End User Support Team. This position is focused on providing front-line support for IT-related issues, troubleshooting technical problems, and ensuring smooth operations for teams across the nation. Candidates should have a high school diploma, at least 2 years of technical support experience, and a passion for problem-solving in a dynamic environment. This role offers a salary range of $36,000 - $50,000 annually and robust benefits including medical and retirement plans.

Qualifications

• 2+ years of experience in technical support or customer service.
• Proficiency in Windows and MacOS environments.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to incoming IT support requests via phone, email, and chat.
• Troubleshoot Tier 1 technical issues related to hardware and software.
• Maintain and manage employee system access and credentials.

Skills

Technical support

Customer service

Windows proficiency

MacOS proficiency

Communication skills

Problem-solving skills

Attention to detail

Education

High School Diploma or GED

Tools

Incident management systems

Microsoft Office

Job description

A leading music retailer located in Kansas City is seeking an IT Support Technician Level 1 to join their Help Desk & End User Support Team. This position is focused on providing front-line support for IT-related issues, troubleshooting technical problems, and ensuring smooth operations for teams across the nation. Candidates should have a high school diploma, at least 2 years of technical support experience, and a passion for problem-solving in a dynamic environment. This role offers a salary range of $36,000 - $50,000 annually and robust benefits including medical and retirement plans.