Elite Help Desk Technician (Temp) - Tier 1 IT Support

Premier Employment Solutions; Topeka (KS); On-site; USD 32,000 - 37,000; Full time

Job summary

Premier Employment Solutions in Topeka, KS is seeking a Help Desk Technician to provide Tier 1 technical support in a professional office environment. This full-time, temporary role offers $23-$27/hr DOE and ends by year’s end.

You will handle first-level requests by phone, email, chat, and in person, document solutions, and support Windows and Microsoft 365. Ideal candidates have 1+ year of help desk experience and strong communication skills.

Qualifications

• At least 1 year of Help Desk or Service Desk experience.
• Proficiency with Microsoft Windows and Microsoft 365.
• Strong communication, troubleshooting, and customer service skills.
• Ability to manage multiple priorities in a professional office setting.

Responsibilities

• Provide first-level technical support via phone, email, chat, and in-person requests.
• Log, prioritize, troubleshoot, elevate, and resolve help desk tickets.
• Image, configure, and support laptops, desktops, and virtual desktop environments (VDI).
• Install, update, and troubleshoot software applications.
• Maintain accurate documentation of support requests and resolutions.

Skills

Windows

Microsoft 365

Customer service

Troubleshooting

Job description

Premier Employment Solutions in Topeka, KS is seeking a Help Desk Technician to provide Tier 1 technical support in a professional office environment. This full-time, temporary role offers $23-$27/hr DOE and ends by year’s end.

You will handle first-level requests by phone, email, chat, and in person, document solutions, and support Windows and Microsoft 365. Ideal candidates have 1+ year of help desk experience and strong communication skills.