Frontline IT Support Tech I — Help Desk Associate

The Guitar Center Company; Westlake Village (CA); On-site; USD 41,000 - 66,450; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with company match

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Gig leave for musicians

Job summary

The Guitar Center Company is seeking an IT Support Technician Level 1 to join our Help Desk & End User Support Team. This role involves providing front-line support for IT-related issues and ensuring teams are equipped and running smoothly across our nationwide operations.

Requirements include a High School Diploma or GED, 2+ years of technical support experience, and proficiency in Windows and macOS. Benefits include gig leave, medical, dental, vision, 401K, and more.

Qualifications

• 2+ years of experience in technical support or customer service.
• Ability to manage multiple priorities in a high-volume support environment.
• Willingness to work evening/weekend hours.

Responsibilities

• Respond to incoming IT support requests.
• Troubleshoot Tier 1 technical issues.
• Guide users through diagnostic steps.

Skills

Technical support experience

Customer service skills

Proficiency with Windows and macOS

Excellent communication

Problem-solving skills

Education

High School Diploma or GED

CompTIA A+ (preferred)

Tools

Microsoft Office

ServiceNow

Jira

Job description

The Guitar Center Company is seeking an IT Support Technician Level 1 to join our Help Desk & End User Support Team. This role involves providing front-line support for IT-related issues and ensuring teams are equipped and running smoothly across our nationwide operations.

Requirements include a High School Diploma or GED, 2+ years of technical support experience, and proficiency in Windows and macOS. Benefits include gig leave, medical, dental, vision, 401K, and more.