Help Desk Technician III — Secret Clearance Eligible

General Dynamics IT; Bellevue Second IV Precinct (NE); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Vacation and holidays

Job summary

General Dynamics IT seeks a Help Desk Technician III to serve as the first point of contact for IT problem resolutions. You will diagnose, research, and resolve issues via phone, email, chat, and ITSM, escalating when needed to ensure customer satisfaction. The role supports USSTRATCOM and related enterprise IT services onsite.

We value hands-on experience with hardware, software, networks, and ITIL foundations. This 24/7 environment requires strong communication and a customer-focused approach.

Qualifications

• 3+ years of related experience in IT support.
• Must be able to obtain and maintain a SECRET government clearance.
• Proficient with ITSM tools such as ServiceNow or Remedy.

Responsibilities

• Assisting and supporting end-users with technical issues via multiple support channels including phone, email, ITSM, and walk-in requests.
• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalation on behalf of the customer to ensure satisfaction.
• Thoroughly documenting requests and incidents according to business processes and standard operating procedures.
• Documenting detailed, specific work notes regarding the interaction with the customer.
• Providing case status updates to management and end-users according to service level guidelines.
• Maintaining a high level of courteous customer service at all times.

Skills

Help Desk Support

Technical Helpdesk

Technical Issues

Technical Troubleshooting

Tools

ServiceNow

Remedy

Job description

General Dynamics IT seeks a Help Desk Technician III to serve as the first point of contact for IT problem resolutions. You will diagnose, research, and resolve issues via phone, email, chat, and ITSM, escalating when needed to ensure customer satisfaction. The role supports USSTRATCOM and related enterprise IT services onsite.

We value hands-on experience with hardware, software, networks, and ITIL foundations. This 24/7 environment requires strong communication and a customer-focused approach.