Help Desk Tech - MIDS - TS/SCI w. Polygraph

General Dynamics Information Technology; Maryland; On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician to support enterprise IT environments and assist customers with hardware, software, and network issues. The role involves troubleshooting, ticketing, and responsive problem resolution at a customer site.

Required certifications include Security+ CE and PWS 9.1, TS/SCI and Polygraph may be required. This position emphasizes strong communication and timely incident handling in a dynamic team setting.

Qualifications

• HS diploma required; +1 year of help desk experience.
• Security+ CE certification is required.
• PWS 9.1 certification is required.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and systems hardware and software.
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Skills

Technical support

Troubleshooting

Network

Desktop

Systems hardware

Software

Telecommunications systems

Education

HS diploma

Tools

Security+ CE

PWS 9.1

Job description

Help Desk Technician
MIDS: 2200-0600

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED:

Required Education and Experience*:

• Help Desk Technician IV - HS diploma +1 years of experience

*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

• Security+ CE
• PWS 9.1

TS/SCI and Polygraph Required; US Citizenship Required

Location: Customer Site

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday

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#WeAreGDIT

#MD_2026Alumni

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