Help Desk Technician - TS/SCI w POLY

General Dynamics IT; Maryland; On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

401K with company match

Comprehensive benefits and wellness

Paid time off

Job summary

General Dynamics IT is seeking a Help Desk Technician IV to advance customer operations and deliver enterprise IT support. This role requires collaboration with teammates and a proactive service mindset.

Qualifications include an Associate degree, 5+ years of related experience, Top Secret/SCI clearance or ability to obtain, and certifications Security+ CE and PWS 9.1. The position is based in Annapolis Junction, MD with onsite work.

Qualifications

• Education: Associate of Arts or Associate of Science.
• Experience: 5+ years in help desk support.
• Certifications: Security+ CE and PWS 9.1 required.

Skills

Communication

Customer Service

Help Desk Support

Education

Associates of Arts/Associates of Science

Tools

Security+CE

PWS 9.1

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Technical Support Services

Job Qualifications: Skills: Communication, Customer Service, Help Desk Support Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes

Job Description:

HELP DESK TECHNICIAN IV

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

WHAT YOU'LL NEED TO SUCCEED

• Education: Associates of Arts/Associates of Science
• Experience: 5+ years of related experience

Required Certs:

1. Security+CE
2. PWS 9.1

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $29.75 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

T elecommuting Options: Onsite

Work Location: USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
• Our Identify Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
• About our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
• Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans