Help Desk Technician | TS/SCI Poly | Onsite Colorado

General Dynamics Information Technology (GDIT); Colorado Springs (CO); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health packages

Professional growth opportunities

Paid education and certifications

Paid vacation and holidays

Job summary

Join General Dynamics Information Technology (GDIT) as a Help Desk Technician in Colorado Springs. This role is crucial in providing technical support and troubleshooting for various hardware and software systems.

With at least 4 years of related experience and a required TS/SCI clearance with Polygraph, you’ll help ensure a secure and efficient operational environment. Enjoy comprehensive benefits including professional growth opportunities, 401K, and paid vacation.

Qualifications

• 4+ years of related experience required.
• US Citizenship required.
• Must possess TS/SCI clearance with Polygraph.

Responsibilities

• Provide technical support and troubleshooting to network and desktop hardware/software.
• Resolve technical problems via telephone or self-service ticket.
• Maintain and update records and tracking databases.

Skills

Customer Service

Help Desk Support

Troubleshooting

Education

Technical Training, Certification(s) or Degree

Tools

Security+ CE

ITIL

A+

HDI-CSR

MS 365

Job description

Join General Dynamics Information Technology (GDIT) as a Help Desk Technician in Colorado Springs. This role is crucial in providing technical support and troubleshooting for various hardware and software systems.

With at least 4 years of related experience and a required TS/SCI clearance with Polygraph, you’ll help ensure a secure and efficient operational environment. Enjoy comprehensive benefits including professional growth opportunities, 401K, and paid vacation.