Help Desk Technician II — Desktop & Remote Support Specialist

General Dynamics Information Technology; Maryland; On-site; USD 31,000 - 40,000; Full time

Job summary

General Dynamics Information Technology in Maryland/Annapolis Junction is seeking an experienced Help Desk/Technical Support specialist. You will install, repair, and support hardware and software both on-site and remotely, and provide end-user assistance across global sites.

The role requires 1+ years of related experience, Top Secret/SCI clearance, and 8570 certifications (Security+ CE or equivalent, and PWS 9.1). Work hours are 0600-1400 with onsite location in MD.

Qualifications

• HS/GED and at least 1 year of related experience
• Security+ CE or another 8570 cert
• PWS 9.1 cert

Responsibilities

• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Provides end-user software and hardware troubleshooting
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Assists in the administration of e-mail, Microsoft Office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Maintains current knowledge of relevant technology as assigned
• Education and experience: HS/GED, 1+ years of experience

Skills

Help Desk Support

Technical Support

Troubleshooting

Education

HS/GED

Job description

General Dynamics Information Technology in Maryland/Annapolis Junction is seeking an experienced Help Desk/Technical Support specialist. You will install, repair, and support hardware and software both on-site and remotely, and provide end-user assistance across global sites.

The role requires 1+ years of related experience, Top Secret/SCI clearance, and 8570 certifications (Security+ CE or equivalent, and PWS 9.1). Work hours are 0600-1400 with onsite location in MD.