Junior Help Desk Technician – TS/SCI Eligible

General Dynamics Information Technology; Washington; On-site; USD 41,000 - 56,000; Full time

Job summary

General Dynamics Information Technology is seeking a Junior Help Desk Technician to deliver IT support for federal government clients in Washington, DC. You will be the first contact for issues, delivering professional, white-glove service and rapid resolution in a fast-paced environment.

The role emphasizes routine Tier 1 troubleshooting, desktop and peripheral configuration, and strong customer communication. Shift options and weekend coverage are included as part of the schedule.

Qualifications

• CompTIA Security+ required upon hire.
• Active Top Secret with SCI Eligibility.

Responsibilities

• Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance.
• Maintain a high level of customer service, professionalism, and empathy, ensuring every user receives a premium, white-glove experience.
• Operate with minimal supervision on routine, repeatable technical tasks and standard desktop configurations.
• Support on-site installation, setup, and peripheral configuration of desktops, notebooks, printers, and mobile devices.
• Perform basic Tier 1 troubleshooting of Windows and MacOS.
• Use standard tools for Tier 1 identity management (e.g., unlocking accounts, verifying domain connectivity).
• Document, track, and manage incidents in a ticketing system with timely updates.
• Provide proactive follow-ups to ensure issues are resolved before closing tickets.
• Share common issues and solutions with peers to improve service delivery.
• Meet SLAs and maintain high customer feedback ratings.

Skills

Customer Service

Information Technology (IT) Support

Problem Resolution

Education

High School Diploma/GED

Associate’s Degree in IT-related discipline

Bachelor’s Degree or higher in IT-related discipline

Job description

General Dynamics Information Technology is seeking a Junior Help Desk Technician to deliver IT support for federal government clients in Washington, DC. You will be the first contact for issues, delivering professional, white-glove service and rapid resolution in a fast-paced environment.

The role emphasizes routine Tier 1 troubleshooting, desktop and peripheral configuration, and strong customer communication. Shift options and weekend coverage are included as part of the schedule.