Help Desk Support Specialist - Intermediate (TS/SCI)

General Dynamics Information Technology; Fort Meade (MD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401K matching

Paid time off

Comprehensive benefits

Job summary

General Dynamics Information Technology is seeking an intermediate Help Desk Support Service Specialist to provide second-tier end-user support for PC, server, and hardware issues. The role supports Army Intelligence missions and requires TS/SCI clearance.

You will work on imaging and AD tasks, coordinate with cross-functional teams, and maintain security compliance while delivering rapid incident resolution on complex problems.

Qualifications

• 2+ years experience in a help desk or IT support role.
• Knowledge of AD, imaging, and credentialing processes for user accounts.
• Familiarity with DoD cyber security practices and security clearances.

Responsibilities

• Provide second-tier end-user support for PCs, servers, and peripherals.
• Collaborate with network services and apps teams to restore service and identify root causes.
• Perform Level I/II AD tasks such as unlocking accounts and managing user access.

Skills

Customer support

Active Directory

STIGs & IAVA

DoD 8570

Networking basics

Problem resolution

Education

Associates Degree

Tools

SCCM

PXE Boot

Imaging tools

Job description

General Dynamics Information Technology is seeking an intermediate Help Desk Support Service Specialist to provide second-tier end-user support for PC, server, and hardware issues. The role supports Army Intelligence missions and requires TS/SCI clearance.

You will work on imaging and AD tasks, coordinate with cross-functional teams, and maintain security compliance while delivering rapid incident resolution on complex problems.