Help Desk Technician II - TS/SCI W/ poly

General Dynamics Information Technology; Maryland; On-site; USD 31,000 - 40,000; Full time

Job summary

General Dynamics Information Technology in Maryland/Annapolis Junction is seeking an experienced Help Desk/Technical Support specialist. You will install, repair, and support hardware and software both on-site and remotely, and provide end-user assistance across global sites.

The role requires 1+ years of related experience, Top Secret/SCI clearance, and 8570 certifications (Security+ CE or equivalent, and PWS 9.1). Work hours are 0600-1400 with onsite location in MD.

Qualifications

• HS/GED and at least 1 year of related experience
• Security+ CE or another 8570 cert
• PWS 9.1 cert

Responsibilities

• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Provides end-user software and hardware troubleshooting
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Assists in the administration of e-mail, Microsoft Office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Maintains current knowledge of relevant technology as assigned
• Education and experience: HS/GED, 1+ years of experience

Skills

Help Desk Support

Technical Support

Troubleshooting

Education

HS/GED

Job description

Type of Requisition

Regular

Clearance Level Must Currently Possess

Top Secret/SCI

Clearance Level Must Be Able to Obtain

Top Secret SCI + Polygraph

Public Trust/Other Required

None

Job Family

Technical Support Services

Job Qualifications

Skills

Help Desk Support, Technical Support, Troubleshooting

Certifications

None

Experience

1 + years of related experience

US Citizenship Required

Yes

Job Description

Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

Provides end-user software and hardware troubleshooting

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Assists in the administration of e-mail, Microsoft office, etc.

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Maintains current knowledge of relevant technology as assigned

EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience

Two certifications are required for the program

1. Security+ CE or another 8570 Cert
2. PWS 9.1 cert

HOURS

0600-1400

The likely hourly rate for this position is between $22.26 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

None

Telecommuting Options

Onsite

Work Location

USA MD Annapolis Junction

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans