Help Desk Technician I: Launch Your IT Support Career

The Judge Group; Wayne (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

The Judge Group is seeking a Help Desk Technician I to provide first-line technical support to end users and manage incoming tickets by phone, email, or chat. You will resolve routine issues and escalate when needed with clear handoff.

Responsibilities include imaging and provisioning devices, onboarding new hires, maintaining asset records, and contributing to knowledge base articles while following documented procedures and SLA targets.

Qualifications

• Zero to two years of experience in a technical support or customer-facing technical role.
• Working knowledge of Windows desktop operating systems, Microsoft 365 and common business applications.

Responsibilities

• Serve as the first point of contact for end-user support requests via phone, email and ticket.
• Image, configure and deploy workstations, laptops, mobile devices and peripherals.
• Follow documented procedures and knowledge base articles, and report gaps or errors.
• Build foundational technical knowledge and pursue IT Operations specialty track.

Skills

Windows OS

Microsoft 365

Customer support

Communication

Job description

The Judge Group is seeking a Help Desk Technician I to provide first-line technical support to end users and manage incoming tickets by phone, email, or chat. You will resolve routine issues and escalate when needed with clear handoff.

Responsibilities include imaging and provisioning devices, onboarding new hires, maintaining asset records, and contributing to knowledge base articles while following documented procedures and SLA targets.