Help Desk Technician I: Fast, Friendly IT Support

The Judge Group; King of Prussia (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Judge Group is seeking a Help Desk Technician I to deliver first-line IT support across the organization. You will handle end-user requests via phone, email, and tickets, resolving routine issues and escalating complex problems with precise handoffs.

Ideal candidates have 0–2 years in technical support, solid Windows/M365 knowledge, and a willingness to grow through on-the-job certifications. On-site role in PA with focus on customer service and timely responses.

Qualifications

• Zero to two years of experience in a technical support or customer-facing role.
• Working knowledge of Windows desktop operating systems, Microsoft 365 and common business applications.
• Certifications such as CompTIA A+ or AZ-900 are a plus and can be earned on the job.

Responsibilities

• Serve as the first point of contact for end-user support requests via phone, email, and ticketing.
• Provide support for standard hardware, software, accounts and connectivity issues.
• Resolve routine incidents and service requests within documented procedures and escalate as needed.
• Respond to support tickets promptly to meet SLA targets and maintain professional customer service.

Skills

Windows OS

Microsoft 365

Customer service

Time management

Problem solving

Interpersonal communications

Analytical thinking

Education

CompTIA A+ (optional)

Microsoft AZ-900 (optional)

Tools

Ticketing system

Job description

The Judge Group is seeking a Help Desk Technician I to deliver first-line IT support across the organization. You will handle end-user requests via phone, email, and tickets, resolving routine issues and escalating complex problems with precise handoffs.

Ideal candidates have 0–2 years in technical support, solid Windows/M365 knowledge, and a willingness to grow through on-the-job certifications. On-site role in PA with focus on customer service and timely responses.