Helpdesk Technician (1158035)

The Judge Group; Irving (TX); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

The Judge Group is seeking a dependable Helpdesk Technician to be the first point of contact for IT support in a corporate environment. This fully onsite role requires troubleshooting across Windows and macOS, with strong Microsoft 365 administration and identity management.

On-site, contract-to-hire with potential for full-time placement. You will manage endpoint devices with Intune/Jamf, support network connectivity, conference room tech, and maintain IT documentation.

Qualifications

• 4+ years in corporate help desk, service desk, or IT support in a professional setting.
• Strong troubleshooting across Windows 10/11 and macOS environments.
• Hands-on experience administering Microsoft 365 apps and licenses.
• Familiarity with AD/Entra ID for user and access management.

Responsibilities

• Serve as first point of contact for IT requests through ticketing, phone, chat, and in-person.
• Troubleshoot hardware, software, OS, printers, mobile devices, and network issues.

Skills

Troubleshooting Windows/macOS

Microsoft 365 administration

Active Directory / Entra ID

Endpoint management (Intune/Jamf)

Networking fundamentals

IT ticketing systems (ServiceNow/Jira)

Customer service & communication

On-site hardware handling

Tools

Intune

Jamf

Exchange Online

SharePoint

OneDrive

Job description

Location: Irving, TX

Salary: $30.00 USD Hourly - $36.00 USD Hourly

Description: Helpdesk Technician

Location: On-site, 5 days per week

Employment Type: Contract-to-Hire

About The Opportunity

We are seeking a dependable, customer-focused Helpdesk Technician to serve as the first point of contact for IT support within a corporate environment. This is a hands‑on opportunity for an experienced IT support professional who enjoys troubleshooting technical issues, helping end users, and contributing to the reliability and security of IT systems.

The ideal candidate has a strong foundation in Windows, macOS, Microsoft 365, user account administration, and desktop support. This person should be comfortable working independently, communicating with users of varying technical backgrounds, and escalating more complex issues when necessary.

This is a fully onsite, contract‑to‑hire opportunity with the potential to transition to a full‑time position.

Key Responsibilities

• Serve as the first point of contact for IT support requests through a ticketing system, phone, chat, and in‑person assistance.
• Troubleshoot hardware, software, operating system, printer, mobile device, and network connectivity issues across Windows and macOS environments.
• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, user accounts, and licenses.
• Manage user access and identity administration through Active Directory and Microsoft Entra ID, including onboarding, offboarding, password resets, MFA, and group permissions.
• Configure, deploy, maintain, and update end‑user devices using Intune, Jamf, or similar endpoint management tools.
• Provide basic network troubleshooting support for Wi‑Fi, VPN, TCP/IP, DNS, DHCP, and connectivity issues.
• Set up and troubleshoot conference room technology, video conferencing, and audio/visual equipment.
• Maintain accurate ticket records, hardware inventories, and IT documentation.
• Support endpoint security practices, phishing response, access controls, and device compliance.
• Assist with Windows Server, backups, virtualization, and other infrastructure tasks as needed.

Required Qualifications

• 4+ years of professional experience in corporate help desk, service desk, desktop support, or IT support.
• Strong troubleshooting skills across Windows 10/11 and macOS environments.
• Hands‑on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
• Experience with Active Directory and/or Microsoft Entra ID for user and access management.
• Familiarity with endpoint management and remote support tools, such as Intune, Jamf, or comparable platforms.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi‑Fi, and VLANs.
• Experience using IT ticketing systems such as ServiceNow, Jira Service Management, or Freshservice.
• Excellent customer service, communication, organization, and problem‑solving skills.
• A stable employment history demonstrating an average tenure of at least two years in previous roles.
• Ability to work fully onsite and lift or move IT equipment weighing up to 50 pounds.
• Availability to begin the assignment promptly.

Preferred Qualifications

• CompTIA A+, Network+, Security+, or Microsoft 365/Azure certifications.
• Exposure to Windows Server, Group Policy, Hyper‑V, VMware, and backup solutions.
• Basic PowerShell or scripting experience.
• Familiarity with Microsoft Defender for Endpoint, email security tools, MFA, or SSO platforms.
• Experience supporting Microsoft Teams Phone or other VoIP systems.

What Makes This Opportunity Appealing?

• Hands‑on exposure to endpoint management, identity administration, networking, and infrastructure.
• Opportunity to expand technical skills beyond traditional help desk support.
• Direct involvement in keeping day‑to‑day business technology running smoothly.

Work Arrangement: This position requires working onsite five days per week. Remote or hybrid arrangements are not available.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact: [e-mail]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com