Help Desk Technician I: Kickstart Your IT Support

suddath; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Suddath is seeking a Help Desk Technician I to provide frontline support for a range of technical solutions within the Technology Department. You will handle requests and incidents, troubleshoot software, hardware, and connectivity issues, and work to resolve problems efficiently.

The role requires an A+ certification or equivalent, office experience, and strong customer service skills. The position is based in Jacksonville, FL, with a focus on timely, professional support in a fast-paced

Qualifications

• Office experience in an administrative/office setting.
• Strong organizational skills and multitasking ability.
• Excellent communication and positive attitude.
• Customer service-oriented with phone etiquette.
• A+ certification or equivalent preferred.

Responsibilities

• Answer, evaluate, and prioritize service requests via various channels.
• Assist with PC setups and configurations.
• Maintain archived information in database.
• Transport and relocate computers.
• Resolve remote access, printing, and networks issues.
• Analyze problems using documented procedures and tools.
• Ensure timely resolution by documenting impact and priority.

Skills

Office experience

Organizational skills

Detail oriented

Communication skills

Customer service

Education

AS IT/Computer Operations

Tools

MS Office

Windows OS

Desktops/Laptops

Job description

Suddath is seeking a Help Desk Technician I to provide frontline support for a range of technical solutions within the Technology Department. You will handle requests and incidents, troubleshoot software, hardware, and connectivity issues, and work to resolve problems efficiently.

The role requires an A+ certification or equivalent, office experience, and strong customer service skills. The position is based in Jacksonville, FL, with a focus on timely, professional support in a fast-paced