Entry-Level IT Help Desk Technician

The Suddath Companies

Jacksonville (FL)

On-site

USD 38,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Competitive benefits package

401(k) with company matching

Weekly pay for hourly employees

Job summary

The Suddath Companies is seeking a Help Desk Technician I to be the frontline for inquiries to the Technology Department. You will troubleshoot software, hardware, and connectivity issues using documented processes, delivering timely resolutions and escalation when needed.

The role requires an Associate degree in IT or equivalent, 3–5 years of related experience, plus strong communication and customer service skills. IT knowledge with MS Office and Windows is essential.

Qualifications

AA in IT/Computer Operations or equivalent; or 3–5 years related experience.
Experience in an office environment and strong communication skills.
MS Office proficiency; familiarity with Windows desktops/laptops.
A+ certification or equivalent.

Responsibilities

Answer, evaluate, and prioritize service requests via telephone, voice mail, e-mail, and in-person.
Assist with PC setups and configurations.
Maintain archived information in database.
Transport and relocate computers.
Resolve remote access, printing, and network issues.
Document fixes and prioritize resolutions.