Help Desk Technician I — Fast-Paced IT Support & Onboarding

TeamLogic IT; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Paid time off

Training & development

Flexible schedule

Job summary

TeamLogic IT of Colorado Springs is seeking a detail‑oriented Level 1 Help Desk Technician to provide end‑user support, troubleshoot issues, and resolve incidents to keep client environments running smoothly.

You will respond via phone, web portal, and email; perform onboarding, asset management, and basic troubleshooting of Office 365, Active Directory, networking gear, and RMM/PSA tools; a CompTIA A+ or Network+ is preferred; a valid driver’s license is required for on-site visits.

Qualifications

• Experience delivering end-user IT support.
• Ability to document issues clearly and follow escalation paths.
• Familiarity with common ITSM processes and ticketing.
• Knowledge of basic networking concepts is beneficial.

Responsibilities

• User Support: respond to end-user requests via phone, web portal, and email with courteous, timely resolutions.
• Onboarding Support: provision and configure systems for new hires and ensure smooth integration.
• Asset Management: track, assign, and ship assets per defined procedures to meet SLAs.
• Remote & On-Site Troubleshooting: use remote tools and on-site visits when required; perform hardware repairs as needed.
• Preventative Maintenance: regularly inspect and maintain workstations and peripherals to prevent issues.
• Interdepartmental Collaboration: build positive relationships across teams to ensure smooth operations.
• Customer Site Visits: hold a valid driver’s license and travel to customer locations when required.

Skills

Customer service orientation

Troubleshooting

Communication

Team collaboration

Time management

Education

CompTIA A+ or CompTIA Network+ preferred

Tools

Office 365 administration

Active Directory

Networking gear

NinjaOne RMM

Autotask PSA

Job description

TeamLogic IT of Colorado Springs is seeking a detail‑oriented Level 1 Help Desk Technician to provide end‑user support, troubleshoot issues, and resolve incidents to keep client environments running smoothly.

You will respond via phone, web portal, and email; perform onboarding, asset management, and basic troubleshooting of Office 365, Active Directory, networking gear, and RMM/PSA tools; a CompTIA A+ or Network+ is preferred; a valid driver’s license is required for on-site visits.