Customer Support Technician

Smart Tech Skills LLC; Tallahassee (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Smart Tech Skills LLC in Boca Raton, FL is seeking an IT Support Technician to provide frontline support for desktops, laptops, mobile devices, printers, and software in a fast-paced enterprise environment.

You will troubleshoot issues, manage IT assets, and maintain documentation, while delivering excellent customer service to end users both in person and remotely. 0-1+ years of experience preferred; travel to remote sites may be required.

Qualifications

• High School Diploma or equivalent.
• 0-1 year IT support experience.
• Basic understanding of Computer Hardware, Windows 10/11, Microsoft Office 365, Networking Fundamentals, Mobile Devices.
• Strong troubleshooting and problem-solving skills.
• Ability to learn new technologies quickly.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to lift up to 50 pounds.

Responsibilities

• Install, configure, and support: Desktop and laptop computers, Mobile devices, Printers and scanners, Software applications, Windows operating systems.
• Provide in-person and remote technical support to end users.
• Troubleshoot hardware, software, and connectivity issues.
• Monitor and maintain systems using: Active Directory, MECM/SCCM.
• Support audiovisual and video conferencing technologies.
• Assist with Microsoft Teams, Zoom, and other virtual meeting solutions.
• Track and manage IT assets and inventory.
• Create and maintain technical documentation and support records.
• Escalate issues when necessary and follow established support procedures.
• Assist with technology deployments, upgrades, and infrastructure projects.
• Travel to remote locations as needed for support activities.
• Participate in after-hours and on-call support rotations.
• Maintain a high level of customer service and communication throughout issue resolution.

Job description

Benefits

• Competitive salary

Location

Onsite: Boca Raton, Florida

Experience Level

Entry to Intermediate (0-1+ Years)

Position Summary

The IT Support Technician provides frontline technical support for enterprise hardware, software, mobile devices, printers, audiovisual systems, and end-user technologies. This role is responsible for delivering exceptional customer service, troubleshooting technical issues, supporting IT asset management, and maintaining enterprise technology resources.

The ideal candidate is customer-focused, technically curious, and eager to learn while supporting users in a fast-paced enterprise environment.

Key Responsibilities

• Install, configure, and support:
  • Desktop and laptop computers
  • Mobile devices
  • Printers and scanners
  • Software applications
  • Windows operating systems
• Provide in-person and remote technical support to end users.
• Troubleshoot hardware, software, and connectivity issues.
• Monitor and maintain systems using:
  • Active Directory
  • Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Support audiovisual and video conferencing technologies.
• Assist with Microsoft Teams, Zoom, and other virtual meeting solutions.
• Track and manage IT assets and inventory.
• Create and maintain technical documentation and support records.
• Escalate issues when necessary and follow established support procedures.
• Assist with technology deployments, upgrades, and infrastructure projects.
• Travel to remote locations as needed for support activities.
• Participate in after-hours and on-call support rotations.
• Maintain a high level of customer service and communication throughout issue resolution.

Required Qualifications

• High School Diploma or equivalent.
• 0-1 year of IT support experience.
• Basic understanding of:
  • Computer Hardware
  • Windows 10/11
  • Microsoft Office 365
  • Networking Fundamentals
  • Mobile Devices
• Strong troubleshooting and problem-solving skills.
• Ability to learn new technologies quickly.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to lift up to 50 pounds.

Preferred Qualifications

• Associate's Degree or IT-related education.
• Experience supporting enterprise environments.
• Experience with:
  • Active Directory
  • MECM / SCCM
  • ServiceNow
  • Microsoft Teams
  • Zoom
  • GoTo Meeting
• Experience supporting audiovisual technologies and conference room equipment.
• Knowledge of Microsoft Teams Rooms devices.

Core Skills

• Desktop Support
• Help Desk Support
• Tier 1 Technical Support
• Windows 10/11
• Microsoft 365
• Outlook
• Teams
• Active Directory
• MECM / SCCM
• Hardware Troubleshooting
• Software Installation
• Mobile Device Support
• Printer Support
• Asset Management
• Video Conferencing Support
• Customer Service
• Technical Documentation