Help Desk Technician - Hybrid IT with AI Tools

C2 Financial; San Diego (CA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Paid Time Off

Bonus Opportunities

Medical, Dental, Vision Insurance

Fitness Reimbursement

Weekly Company Lunches & Breakfasts

Company Sponsored Events

Job summary

C2 Financial in San Diego, CA, seeks a Help Desk Technician to provide frontline support and manage technology systems. This role involves troubleshooting, security monitoring, and utilizing AI in daily tasks to improve efficiency.

Candidates should have proficiency in Windows 11, an interest in AI tools, and excellent communication skills.

This full-time position offers a competitive hourly wage and a variety of benefits.

Qualifications

• Experience in financial technology (fintech) or regulated industry is a plus.
• Comfort juggling multiple support requests and prioritizing under pressure.
• Reliable attendance and a willingness to be on-site.

Responsibilities

• Serve as the first point of contact for help desk requests.
• Troubleshoot Windows Workstations and Microsoft 365.
• Support video conferencing and remote-access tools.
• Assist with onboarding loan officers onto C2 systems.
• Document common issues and contribute to the knowledge base.

Skills

Working proficiency with Microsoft Windows 11

Interest in AI tools

Awareness of cybersecurity fundamentals

Service-oriented communication style

Strong written communication for ticket documentation

Tools

Microsoft Active Directory

macOS support experience

AWS fundamentals

Job description

C2 Financial in San Diego, CA, seeks a Help Desk Technician to provide frontline support and manage technology systems. This role involves troubleshooting, security monitoring, and utilizing AI in daily tasks to improve efficiency.

Candidates should have proficiency in Windows 11, an interest in AI tools, and excellent communication skills.

This full-time position offers a competitive hourly wage and a variety of benefits.