Hybrid Help Desk Technician - Grow in MSP & Security

Bostonmit; Waltham (MA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary + bonus

Paid certifications and training

Unlimited PTO with approval

Hybrid flexibility

Job summary

A managed IT services provider is seeking a Help Desk Technician in Waltham, Massachusetts. You'll handle help desk tickets, provide IT support, and foster relationships with clients. The ideal candidate has 1-3 years of experience in IT support, familiarity with Windows 11 and Microsoft 365, and strong communication skills. This role offers a competitive salary, annual bonuses, and flexibility with hybrid working options. Join a collaborative team that values your growth and invests in your professional development.

Qualifications

• 1–3 years of IT support or help desk experience.
• Familiarity with Windows 11 and Microsoft 365.
• Certifications like CompTIA A+, Network+ preferred.

Responsibilities

• Respond to and resolve help desk tickets.
• Triage and escalate issues to Level 3 engineers.
• Perform onboarding and offboarding tasks.

Skills

IT support experience

Windows 11 knowledge

Microsoft 365

Active Directory familiarity

Basic networking skills

Communication skills

Education

CompTIA A+ certification

Network+ certification

Microsoft certifications

Tools

ConnectWise

Autotask

RMM tools

Job description

A managed IT services provider is seeking a Help Desk Technician in Waltham, Massachusetts. You'll handle help desk tickets, provide IT support, and foster relationships with clients. The ideal candidate has 1-3 years of experience in IT support, familiarity with Windows 11 and Microsoft 365, and strong communication skills. This role offers a competitive salary, annual bonuses, and flexibility with hybrid working options. Join a collaborative team that values your growth and invests in your professional development.