Full time

Zohorecruit; Waltham (MA); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Unlimited PTO

Cert reimbursement

Hybrid schedule

Job summary

Boston Managed IT is a fast-growing MSP serving businesses across Greater Boston. We support clients in healthcare, finance, legal, and professional services—keeping their technology running so they can focus on what they do best.

We're expanding our team and looking for sharp, client-focused technicians who want to grow with us. The Role: As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs.

Qualifications

• 1–3 years of IT support or help desk experience (MSP experience a strong plus).
• Working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking (DNS, DHCP, TCP/IP).
• CompTIA A+, Network+, or Microsoft certifications preferred.

Responsibilities

• Respond to and resolve help desk tickets via phone, email, and chat (hardware, software, networking, M365).
• Triage and escalate complex issues to Level 3 engineers when needed.
• Perform onboarding/offboarding tasks: account setup, device provisioning, access management.
• Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask).
• Support clients on-site when needed across the Greater Boston area.

Skills

Windows 11

Microsoft 365

Active Directory

Networking basics (DNS, DHCP, TCP/IP)

Customer-facing communication

Education

CompTIA A+ / Network+ / Microsoft certifications

Tools

Datto

NinjaRMM

SuperOps

Job description

Waltham, United States | Posted on 03/03/2026

• City Waltham
• State/Province Massachusetts
• Country United States

About Us

Boston Managed IT (BMIT) is a Managed Security Services Provider (MSSP) based in Waltham, Massachusetts. We serve small to mid-sized businesses that prioritize security, uptime, and performance. From day one, our mission has been clear:

“To anchor businesses in innovation and security—while building a high-performing, people-powered team.”

We manage the entire technology stack—from desktops and networks to cloud platforms and advanced cybersecurity. What sets us apart is not just our technical expertise, but the people-first approach that drives everything we do.

Job Description

About Us Boston Managed IT is a fast-growing MSP serving businesses across Greater Boston. We support clients in healthcare, finance, legal, and professional services — keeping their technology running so they can focus on what they do best. We're expanding our team and looking for sharp, client-focused technicians who want to grow with us.

The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs. You'll resolve issues quickly, communicate clearly, and escalate intelligently — all while building relationships that keep clients confident in our service.

What You'll Do

• Respond to and resolve help desk tickets via phone, email, and chat (hardware, software, networking, M365)
• Triage and escalate complex issues to Level 3 engineers when needed
• Perform onboarding/offboarding tasks: account setup, device provisioning, access management
• Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask)
• Support clients on-site when needed across the Greater Boston area
• Monitor alerts and assist with proactive maintenance tasks

Requirements

What We're Looking For

• 1–3 years of IT support or help desk experience (MSP experience a strong plus)
  
• Working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking (DNS, DHCP, TCP/IP)
  
• CompTIA A+, Network+, or Microsoft certifications preferred
  
• Strong communication skills — you'll be client-facing daily
  
• Ability to manage multiple tickets simultaneously without dropping the ball
  
• Valid driver's license (on-site visits required)
  

Nice to Have

• Experience with RMM tools (Datto, NinjaRMM, SuperOps)
• Familiarity with cybersecurity basics (MFA, EDR, phishing response)
• Exposure to HIPAA or SOC 2 environments
  

Why Join Us

• Competitive salary + bonus
  
• health
  
• Paid certifications and training (we invest in your growth)
  
• Collaborative team, no micromanagement
  

Annual Bonus $2,000–$4,000 performance-based

PTO Unlimited with priar approval

Cert reimbursement Up to $1,500/year for CompTIA, Microsoft, etc.

Hybrid flexibility 2 days in-office/field, 3 remote (where client allows)