Houston IT Help Desk Technician I – Growth & Benefits

US Physical Therapy; Houston (TX); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

401k

Health insurance

Paid Time Off

Employee Assistance Program

Job summary

US Physical Therapy is seeking a Help Desk Technician for their office in Houston, Texas. The role involves providing first-level technical support to end users, troubleshooting applications and equipment, and ensuring effective communication of support requests.

The ideal candidate will be familiar with desktop and web applications, possess strong troubleshooting skills, and be ready to assist in IT projects. The position offers a competitive salary between $44,000 and $46,000 annually, along with an excellent benefits package.

Qualifications

• Familiarity with common information systems practices.
• Experience in assisting remote employees over the phone.
• Basic knowledge of networking and application troubleshooting.

Responsibilities

• Provide technical support via calls and emails.
• Install and troubleshoot applications and equipment.
• Document and track support requests.

Skills

Technical support

Troubleshooting

Microsoft Office 365

Networking knowledge

Customer service skills

Tools

ManageEngine ServiceDesk Plus MSP

Microsoft Windows 11

MacBook

iPad

Job description

US Physical Therapy is seeking a Help Desk Technician for their office in Houston, Texas. The role involves providing first-level technical support to end users, troubleshooting applications and equipment, and ensuring effective communication of support requests.

The ideal candidate will be familiar with desktop and web applications, possess strong troubleshooting skills, and be ready to assist in IT projects. The position offers a competitive salary between $44,000 and $46,000 annually, along with an excellent benefits package.