Help Desk Technician - Houston, Texas

The Jay Group; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) with company discretionary match

Health, dental, vision, life, and short-term disability insurance

Long-term disability insurance

Weekly pay

Employee Assistance Program

Paid holiday hours and paid time-off

Job summary

The Jay Group is looking for a Help Desk Technician to join their team in Houston, TX to support fulfillment operations. The technician will handle IT support requests, manage help desk tickets, and provide troubleshooting assistance to employees.

The ideal candidate should possess a high school diploma with computer-related experience and strong organizational skills. Benefits include health and dental insurance, 401(k) match, and paid time-off.

Qualifications

• At least 1 year of computer-related experience, and 2 years in a help desk environment.
• Understanding of PC components, databases, and scripting tools.
• Strong organization and communication skills.

Responsibilities

• Serve as point of contact for IT issues and manage help desk tickets.
• Perform remote troubleshooting and guide customers to resolve issues.
• Install and update software, manage assets, and maintain inventory records.
• Participate in a support rotation for on-call duties.

Skills

PC components knowledge

Database understanding (SQL/ODBC)

Scripting tools knowledge (.bat, .sql, PowerShell)

Microsoft Office skills

Organizational skills

Communication skills

Education

High school diploma

Associate degree in computer science or CompTIA A+ certification preferred

Job description

Help Desk Technician – Houston, TX

Join Jay Group at our new Houston facility in support of our fulfillment operations.

Location: Houston, TX (77040)

Responsibilities

• Serve as the point of contact for employees’ IT issues and manage help desk tickets in a timely manner.
• Perform remote troubleshooting using diagnostic techniques and questions with customers.
• Access software updates, drivers, knowledge bases, and FAQs to resolve issues.
• Guide customers through the problem‑solving process, empowering them to resolve future issues.
• Resolve more complex issues in‑person, providing technical support over chat, phone, or in‑person.
• Install and update software, supervise data integrity, and support data transfers or file sharing.
• Set up and configure new and repaired devices, including warehouse devices, printers, and computers.
• Manage assets, maintain inventory records, and inspect hardware.
• Support operations by supplying functional devices and evaluating broken equipment for repair.
• Escalate unresolved issues to higher‑level support personnel.
• Diagnose technology problems related to business processes.
• Assist Network Engineers with lighter duties when needed.
• Participate in a support (on‑call) rotation, handling calls during nights and weekends.

Benefits

• 401(k) with company discretionary match
• Health, dental, vision, life, and short‑term disability insurance
• Long‑term disability insurance
• Weekly pay
• Employee Assistance Program
• Paid holiday hours and paid time‑off

Qualifications

• High school diploma with at least 1 year of computer‑related experience, and 2 years in a help desk environment.
• Clear understanding of PC components, databases (SQL/ODBC), and scripting tools (.bat, .sql, PowerShell). Windows command‑line proficiency.
• Strong organizational, communication, and Microsoft Office skills.
• Self‑motivated, proactive, detail‑oriented, punctual, and reliable.
• Reliable transportation to meet shift hours and willingness to work overtime (especially during Q4), and availability for on‑call duty.
• Associate degree in computer science or CompTIA A+ certification preferred.
• Must submit a background check, be at least 16 years old, and be eligible to work legally in the United States.

Equal Employment Opportunity Employer.