On-Site IT Helpdesk Technician (Level 1)

TechTrans International; Town of Texas (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

TechTrans International in Texas is seeking a Full-time Helpdesk Technician – Level 1 to join our IT team at the Clear Lake/Houston office. This position provides front-line support for end users, builds and configures hardware, and handles basic network and system tasks.

You will work on-site, assist with AD accounts, Office 365, and ticketing, escalate complex issues, and learn advanced responsibilities. Strong communication and problem-solving are essential; periodic after-hours support may

Qualifications

• Minimum 2 years of experience in a helpdesk, desktop support, or similar IT support role.
• Windows 10 and 11 operating systems.
• Windows Server 2019 and above.
• Active Directory user administration.
• Basic networking concepts (IP addressing, DNS, DHCP).
• Office 365 applications and email troubleshooting.
• Remote support tools (AnyDesk, TeamViewer, RDP).
• Hands-on experience building and imaging workstations and laptops.
• Strong problem-solving skills and clear communication.
• Ability to manage time in a fast-paced environment.

Responsibilities

• Provide first-level support for hardware, software, and network issues via phone, email, and remote tools.
• Troubleshoot Windows workstation problems including login issues, application errors, printing problems, and performance concerns.
• Assist with user account management in Active Directory (password resets, unlocks, group changes).
• Support basic network troubleshooting (IP addressing, DNS, DHCP, connectivity checks, Wi-Fi issues).
• Build, configure, and deploy workstations, laptops, and entry-level servers, including OS installation, driver updates, BIOS configuration, and domain joining.
• Install, configure, and update software on end-user devices.
• Document all support interactions, resolutions, and escalations in the ticketing system.
• Escalate complex or unresolved issues to Level 2/3 technicians.
• Follow established IT procedures, security policies, and workflow standards.
• Maintain a professional, customer-focused attitude when assisting users.

Skills

Windows OS

Active Directory

Office 365

Remote tools

Networking basics

Hardware imaging

Troubleshooting

Customer support

Time management

Tools

AnyDesk

TeamViewer

RDP

Freshservice

ServiceNow

Jira

Job description

TechTrans International in Texas is seeking a Full-time Helpdesk Technician – Level 1 to join our IT team at the Clear Lake/Houston office. This position provides front-line support for end users, builds and configures hardware, and handles basic network and system tasks.

You will work on-site, assist with AD accounts, Office 365, and ticketing, escalate complex issues, and learn advanced responsibilities. Strong communication and problem-solving are essential; periodic after-hours support may