Help Desk Technician

Energy Innovation Corp; Warren (MI); On-site; USD 68,000 - 98,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Flexible schedule

Job summary

LaunchCore Corp in Warren, MI is seeking a Help Desk Technician to support our local office and accelerate our product roadmap. The role offers a $68,000-$98,000 salary range and a mentor-supported, growth-oriented environment with a flexible schedule.

Ideal candidates bring strong communication skills, the ability to work independently, knowledge of MI technology regulations, and hands-on experience with Cisco IOS and LDAP.

Qualifications

• Excellent written and verbal communication skills.
• Self-motivated and able to work independently with minimal oversight.
• Knowledge of MI-specific regulations relevant to technology work.
• Experience with Leadership principles and Cisco IOS in real-world settings.
• Mid-level mastery of LDAP, validated by employers.
• Strong multitasking ability without sacrificing quality.
• The instinct to ask what would change your mind before debating.

Responsibilities

• Hand off ITIL Foundation runbooks to the next on-call engineer.
• Catch Bash scripting race conditions that surface during peak traffic.
• Keep the People Management build pipeline green for Warren deployments.
• Own data integrity across Bash scripting stores to ensure accurate reporting.

Skills

Communication

Independence

MI regulations

Leadership

Cisco IOS

LDAP mastery

Multitasking

Curiosity

Tools

Cisco IOS

LDAP

Job description

LaunchCore Corp is looking for a $68,000 - $98,000 Help Desk Technician to join our Warren, MI office and accelerate our product roadmap. Plainly put, LaunchCore Corp wants 3 years of People Management, will pay $68,000 - $98,000, and expects you to own the result.

Key Responsibilities

• Hand off ITIL Foundation runbooks so the next on-call at LaunchCore Corp sleeps better
• Catch the Bash Scripting race conditions that only surface under Warren peak traffic
• Keep the People Management build pipeline green so Warren deploys never wait on a red light
• Own data integrity across LaunchCore Corp's Bash Scripting stores so Warren numbers never lie
• Hunt down the latency spikes nobody at LaunchCore Corp can explain
• Collaborate with product and design teams to ship features end to end
• Build internal tooling that improves developer productivity and velocity
• Build responsive, accessible front-end interfaces with Cisco IOS

What You'll Bring

• Excellent written and verbal communication skills
• Self-motivated and able to work independently with minimal oversight
• Knowledge of MI-specific regulations relevant to technology work
• Working understanding of both Leadership and Cisco IOS in real-world settings
• Mid-level mastery of LDAP, validated by people who'd hire you again
• Strong multitasking ability without sacrificing quality
• The instinct to ask "what would change your mind?" before debating

LaunchCore Corp keeps technology systems running for clients who never think about them, which is the growth-minded Warren, MI point. The team trusts each other to do the right thing without constant oversight or micromanagement.

For your 4 of Cisco IOS, expect $68,000 - $98,000, a mentor, a benefits package, and the room to grow on a flexible schedule.

As recently as today, LaunchCore Corp reopened the doors on this one.

Your Cisco IOS story isn't finished, and the next chapter might be a Help Desk Technician role here.