Help Desk Technician

Energy Innovation Corp; Sacramento (CA); On-site; USD 92,000 - 133,000; Full time

Job summary

Energy Innovation Corp in Sacramento, CA seeks a Help Desk Technician with a ruthless focus and 4+ years of experience to balance speed and stability while shipping software used by millions. The role offers a clear path for upward mobility and a strong mentorship culture.

Key duties include mentoring engineers, evaluating new tools, maintaining backward compatibility for Wireshark schemas, and delivering the Subnetting feature that regains CA accounts.

Qualifications

• 4+ years building trust the slow, unglamorous way.
• Demonstrated Wireshark expertise in a fast-moving technology environment.
• Willingness to commute to Sacramento, CA or work flexibly as needed.
• Cross-functional ease, from Subnetting engineers to Work Ethic marketers.
• A CA work history, or strong reasons you’ll thrive here anyway.

Responsibilities

• Mentor junior engineers and contribute to a strong code-review culture
• Evaluate and recommend new tools, frameworks, and Wireshark libraries
• Keep Wireshark schemas backward-compatible so ScaleAdvantage Corp never forces a breaking upgrade
• Build the purpose-led Subnetting feature that wins back the CA accounts ScaleAdvantage Corp lost
• Sketch the Subnetting architecture, defend it in review, then build the thing
• Reverse-engineer the results-oriented ITIL Foundation format ScaleAdvantage Corp inherited and never documented

Skills

Wireshark expertise

Ownership mindset

Question-everything

4+ years experience

Cross-functional ease

CA work history

Tools

Wireshark libraries

Job description

We are hiring a Help Desk Technician who can balance speed and stability while shipping software used by millions. For someone with 4 years and a ruthlessly-focused edge, this Help Desk Technician job offers $92,000 - $133,000 and real upward mobility.

Key Responsibilities

• Mentor junior engineers and contribute to a strong code-review culture
• Evaluate and recommend new tools, frameworks, and Wireshark libraries
• Keep Wireshark schemas backward-compatible so ScaleAdvantage Corp never forces a breaking upgrade
• Build the purpose-led Subnetting feature that wins back the CA accounts ScaleAdvantage Corp lost
• Sketch the Subnetting architecture, defend it in review, then build the thing
• Reverse-engineer the results-oriented ITIL Foundation format ScaleAdvantage Corp inherited and never documented

What You'll Bring

• An appetite for ownership that scales with the stakes
• A track record of question-everything delivery in an internship structure
• 4+ years building trust the slow, unglamorous way
• Demonstrated Wireshark expertise in a fast-moving technology environment
• Willingness to commute to Sacramento, CA or work flexibly as needed
• Cross-functional ease, from Subnetting engineers to Work Ethic marketers
• A CA work history, or strong reasons you'll thrive here anyway

For technology teams who've been burned before, ScaleAdvantage Corp is the gently-demanding Sacramento, CA partner that finally keeps its promises. Our Sacramento, CA team moves at a steady, sustainable pace and protects time for deep, focused Project Management work.

Step in at $92,000 - $133,000, climb with structured growth, lean on a mentor, and take the flexibility ScaleAdvantage Corp is genuinely proud of.

Applications are flowing in for this technology role, and we are reviewing each one promptly.