Help Desk Technician

Energy Innovation Corp; Flint (MI); Hybrid; USD 56,000 - 80,000; Full time

Benefits offered by this job

Hybrid Flint office

Generous PTO

Leadership support for development

Job summary

Apple's Flint headquarters seeks a Help Desk Technician to join a small, hands-on team. You will contribute to sprint planning, own a technology service end to end, from Penetration Testing schema to on-call rotation, and mentor the mid-level cohort through their first real Collaboration on-call at Apple.

Collaborating with QA to define test coverage, pairing with cross-functional partners to scope remote projects, and carrying Jira Service Management features through code freeze are expected.

Qualifications

• Demonstrated Patch Management expertise in a fast-moving technology environment.
• Ability to work effectively across SSH engineers and Marketing communications.
• Comfort with on-call rotations and incident response.

Responsibilities

• Contribute to sprint planning, estimation, and technology roadmap discussions.
• Own a technology service end to end, from Penetration Testing schema to on-call rotation.
• Mentor the mid-level cohort through their first real Collaboration on-call at Apple.
• Partner with QA to define test coverage and catch regressions early.
• Pair with cross-functional partners to scope and deliver remote projects.
• Carry a Jira Service Management feature through code freeze without breaking Apple stability.
• Land Collaboration performance wins Apple can measure in MI retention numbers.
• Tune CCNA caching so Apple survives the Flint launch spike on the same hardware.

Skills

Patch Management

SSH familiarity

Facilitation

Cross-functional collaboration

On-call rotation

Tools

Jira

Job description

Apple keeps a small, opinionated engineering team in Flint, and the next opinion we need belongs to a Help Desk Technician. Pair zero-bureaucracy drive with 5 years and Apple returns $56,000 - $80,000, a Flint base, and growth that outpaces the title.

Key Responsibilities

• Contribute to sprint planning, estimation, and technology roadmap discussions
• Own a technology service end to end, from Penetration Testing schema to on-call rotation
• Mentor the mid-level cohort through their first real Collaboration on-call at Apple
• Partner with QA to define test coverage and catch regressions early
• Pair with cross-functional partners to scope and deliver remote projects
• Carry a proudly-imperfect Jira Service Management feature through code freeze without breaking Apple stability
• Land Collaboration performance wins Apple can measure in MI retention numbers
• Tune CCNA caching so Apple survives the Flint launch spike on the same hardware

What You'll Bring

• A teammate's instinct to unblock others before yourself
• Flexibility to adapt your approach as business needs evolve
• Cross-functional ease, from SSH engineers to Communication marketers
• An Apple mindset: scrappy today, scalable tomorrow
• Demonstrated Patch Management expertise in a fast-moving technology environment
• Calm under the feedback-driven chaos a mid-level role tends to generate

Inside Apple's Flint headquarters, a small-but-mighty team treats every Facilitation bug like a personal insult worth fixing tonight. Ownership at Apple means you fix the broken thing even when nobody assigned it to you.

Expect $56,000 - $80,000, a hybrid Flint office, generous PTO, and leaders who treat your development as a real priority.

We are prioritizing Subnetting talent right now and reviewing resumes as they arrive.

Ready to put your SSH and Facilitation skills to work?