Help Desk Technician

TEKsystems; Maryville (TN); On-site; USD 60,174,000 - 77,366,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Critical Illness

Accident Insurance

Hospital

Job summary

TEKsystems seeks a Desktop Support Technician for a Maryville, TN site to provide first-level IT support to on-site users, manage tickets, imaging, printer issues, and basic network troubleshooting. The role requires walking across campus to assist both manufacturing and office staff and communicating professionally with all stakeholders.

Ideal candidates will have strong hardware knowledge, Windows/Active Directory skills, and experience with Office 365.

Qualifications

• Experience with thermal printers would be great.
• Prior experience in a manufacturing environment is a plus.
• Excellent communication with end users, coworkers, executives, and business contacts.

Responsibilities

• Provide first-level support for tickets via walk-up, email, and service desk.
• Support all on-site users and assist with basic production systems troubleshooting.
• Handle imaging, printer jams, and routine hardware/software repairs.
• Work across multiple buildings on campus and communicate professionally.

Skills

Help desk support

Troubleshooting

Active directory

Windows

Support

Desktop

Customer service

Hardware

Office 365

Microsoft office

Tools

SCCM

WDS

Job description

Description

Our client is looking to fill a Desktop Support Technician for their Statesville plant. Candidates will provide assistance and support for incoming tickets through walk up, email, and service desk related to computer systems, software, and hardware. They will support all internal users on site and help with level 1 support for incoming calls and tickets from the helpdesk. They will also be able to work on the infrastructure side - basic routers and switches. There are several buildings across the campus, a mix of manufacturing and office. This team sits in an office space but will walk a mile or more per day through the buildings, providing a range of troubleshooting and repairs based on ticket load. The ticketing system is ServiceDesk Plus. 45-50 tickets a week. Zebra printer jams, imaging, troubleshooting, escorting vendors, maintenance. First level support for production systems- reboots, troubleshooting, network check. Candidates should have strong computer knowledge and hardware troubleshooting abilities as well as the ability to communicate with customers, co-workers, management, and business contacts professionally. Good communication is a huge part of this position. Candidates must be able to communicate effectively with all end users as well as co-workers, executives, and associates in a professional manner. This candidate should also have strong organizational skills, they must be able to work well with a team, and they must have the ability to learn and pick up new software applications quickly.

Skills

Help desk support, Help desk, Troubleshooting, Active directory, Windows, Support, Desktop, Customer service, Hardware, Office 365, Microsoft office

Top Skills Details

Help desk support,Help desk,Troubleshooting,Active directory,Windows,Support,Desktop,Customer service,Hardware,Office 365,Microsoft office

Additional Skills & Qualifications

Experience with thermal printers would be great, as well as prior experience in a manufacturing environment. Good communication is a huge part of this position. Candidates must be able to communicate effectively with all end users as well as co-workers, executives, and associates in a professional manner. This candidate must also have strong organizational skills, they must be able to work well with a team, and they must have the ability to learn and pick up new software applications quickly. Candidates must also be able to work well in stressful situations, as this is a very fast-paced environment.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Maryville, TN.

Job Type & Location

This is a Contract to Hire position based out of Maryville, TN.

Technical Requirements

1. Hardware and software troubleshooting
2. Microsoft Windows 10, Office 365, Active Directory
3. PC Imaging using SCCM or WDS
4. Printer troubleshooting - thermal printer experience is a plus

Pay and Benefits

The pay range for this position is $21.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 16, 2026.

Workplace Type

This is a fully onsite position in Maryville,TN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.