Systems Analyst

TEK Systems; Harwood (AR); On-site; USD 34,000 - 39,000; Full time

Job summary

TEKsystems is seeking an IT/Desktop Support professional to install, maintain, and repair hardware and software at the main office and regional sites. You will assist with network setup, enterprise software licensing, and device management while providing top-tier technical support to internal and external clients across the Harwood region.

The role emphasizes safety, problem solving, and collaboration with regional IT teams. Travel to job sites is required; 80% onsite in Harwood, ND area.

Qualifications

• 1. History of progressively more responsible experience and proven results.
• a. Bachelors degree in computer science or related field and 2+ years of desktop experience.
• or a combination of education and relevant experience.
• b. Proficiency with Microsoft Office, O365, Windows 10, and various handheld devices.
• c. Strong customer support mentality.
• d. Ability to quickly and correctly diagnose and problem solve issues.
• 2. Demonstrated integrity and ethical standards.
• 3. Ability and willingness to travel.
• 4. Demonstrated commitment to providing exceptional customer service in a support function.
• 5. Basic understanding of imaging software such as Microsofts SCCM platform.
• 6. Basic understanding on the use PowerShell for configuration and management of client-side Windows environment.
• 7. Mobility experience specifically with iPhone/iOS setup and support as well as administration via MDM tools (Cisco Meraki Device Manager).
• 8. Basic understanding and experience in TCP/IP, setup, management, and troubleshooting of common wired and wireless devices (CompTIA Network+).
• 9. Demonstrated ability to install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment (CompTIA +).
• 10. Demonstrated ability to effectively manage time and priorities and be reactive to business needs with little or no warning.
• 11. Demonstrated ability to use critical thinking and analysis to problem solve IT/Desktop related issues.
• 12. Demonstrated ability to work well with diverse work groups using effective communication and interpersonal skills.
• Competencies: Core: Safety Leadership, Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Instills Trust, Values Differences.
• Functional: Business Insight, Cultivates Innovation, Interpersonal Savvy, Manages Ambiguity.

Responsibilities

• Install, maintain, and repair computer hardware and software at both the main office and regional job sites.
• Answer questions and provide technical assistance and support for internal and external clients throughout the region.
• Help with the use of computer, handhelds, and peripheral hardware, including OS, printing, installation, integration, email, and enterprise software.
• Aid in the general administration, validation, and upkeep of companywide softwares and utilities.
• Assist in managing day-to-day networking operations to include corporate and jobsite networks.
• Take personal responsibility for working safely within an Incident and Injury Free culture.
• Deliver technical support tailored to business needs and coordinate setup/deployment of computer hardware/software.
• Work with vendor support contacts and IT team members on builds and upgrades.

Skills

Support

analysis

data

technical support

troubleshooting

networking protocols

tcp/ip

wired/wireless devices

customer service skills

SCCM

Powershell

MDM

Cisco meraki

CompTIA

Microsoft O365

Windows 10

video conferencing

customer service

construction

Education

Bachelor's degree in computer science or related field

Tools

SCCM

Powershell

MDM

Cisco Meraki Device Manager

CompTIA

Microsoft O365

Job description

Description

Install, maintain, and repair computer hardware and software at both the main office and regional job sites. Answer questions and provide technical assistance and support for internal and external clients throughout the region. Help with the use of computer, handhelds, and peripheral hardware, including, but not limited to, operating systems, printing, installation, integration, email, and enterprise software. Ensure proper licensing and configuration of installed client based software. Aid in the general administration, validation, and upkeep of companywide softwares and utilities. Assist in managing the day-to-day/routine networking operations to include the corporate and jobsite networks.

1. Take personal responsibility for working safely within an Incident and Injury Free (IIF) culture.
   • Be a champion to support IIF efforts for working safely and building a culture of care and concern for each team member in the workplace.
   • Consistently communicate and reinforce the tenets of an IIF workplace.
   • Ensure adherence to processes and procedures that support an IIF culture.
   • Comply with all company safety requirements and policies.
2. Deliver technical support that is tailored to support business needs.
   • Install and perform repairs on hardware, software, and peripheral equipment, following the design or installation specifications in the office and job site locations.
   • Confer with users, reference technical manuals, and conduct computer diagnostics to determine the nature of problems; provide assistance.
   • Test and monitor hardware and peripheral equipment to evaluate use, effectiveness, and adequacy of the product for the user.
   • Coordinate the setup and deployment of computer hardware and software.
   • Install, update, and troubleshoot stand-alone computer software applications.
   • Set-up job site networks, including, but not limited to, high speed internet connections and wireless networks.
   • Maintain system for detailing hardware/software inventory and problem resolution activities.
   • Provide hands on support of local server(s) and the local computer networks while working in conjunction with the support staff.
   • Create and maintain a monitoring, trending, and alerting system for all network devices and connections to minimize faults and failures of the network environment.
   • Troubleshoot system issues and help drive to resolution using tools such as traffic flow and packet capture utilities.
3. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
4. Coordinate both on-boarding of new user equipment ordering, delivery, and set-up and offboarding users by collecting company equipment and removal of system.
5. Work with vendor support contacts to resolve technical issues within the desktop environment.
6. Work with other IT team members regarding new branch and construction site builds and upgrades.
7. Assist others in the IT department.
   • Assist in the support of video conferencing and presentation equipment.
   • Collaborate with IT professionals in other regional offices.
   • Assist with local hardware and software purchases to ensure proper business approval, licensing, and best value while controlling costs.

Skills

• Support
• analysis
• data
• technical support
• troubleshooting
• networking protocols
• tcp/ip
• wired/wireless devices
• customer service skills
• SCCM
• Powershell
• MDM
• Cisco meraki
• CompTIA
• Microsoft O365
• Windows 10
• video conferencing
• customer service
• construction

Top Skills Details

• Support
• analysis
• data
• technical support
• troubleshooting
• networking protocols
• tcp/ip
• wired/wireless devices
• customer service skills
• SCCM
• Powershell
• MDM
• Cisco meraki
• CompTIA
• Microsoft O365
• Windows 10

Additional Skills & Qualifications

1. History of progressively more responsible experience and proven results including:

a. Bachelors degree in computer science or related field and 2+ years of desktop experience

or a combination of education and relevant experience.

b. Proficiency with Microsoft Office, O365, Windows 10, and various handheld devices.

c. Strong customer support mentality.

d. Ability to quickly and correctly diagnosis and problem solve issues.

2. Demonstrated integrity and ethical standards.

3. Ability and willingness to travel.

4. Demonstrated commitment to providing exceptional customer service in a support function.

5. Basic understanding of imaging software such as Microsofts SCCM platform.

6. Basic understanding on the use PowerShell for configuration and management of client-side

Windows environment.

7. Mobility experience specifically with iPhone/iOS setup and support as well as administration via

MDM tools (Specific tool used is Cisco Meraki Device Manager).

8. Basic understanding and experience in TCP/IP, setup, management, and troubleshooting of

common wired and wireless devices (CompTIA Network+).

9. Demonstrated ability to install, upgrade, support, and troubleshoot printers, computer hardware,

and any other authorized peripheral equipment (CompTIA +).

10. Demonstrated ability to effectively manage time and priorities and be reactive to business needs

with little or no warning.

11. Demonstrated ability to use critical thinking and analysis to problem solve IT/Desktop related

issues.

12. Demonstrated ability to work well with diverse work groups using effective communication and

interpersonal skills.

Competencies:

Core: Safety Leadership, Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Instills Trust, Values Differences.

Functional: Business Insight, Cultivates Innovation, Interpersonal Savvy, Manages Ambiguity.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Harwood, ND.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harwood, ND.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.