Helpdesk Analyst

TEKsystems; Nashville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

TEKsystems in Nashville, TN is seeking a Help Desk Support Specialist to join a fast-paced IT environment. You will be the first point of contact for end users, handling approximately 400 calls per month and providing Tier 1 and 2 support across Windows, macOS, and mobile devices.

You will troubleshoot hardware, software, and connectivity issues and document resolutions for the knowledge base. You will manage user accounts and permissions in Active Directory, respond to incidents via the

Qualifications

• 1-3+ years of Help Desk, Technical Support, or Desktop Support experience.
• Experience supporting Windows operating systems, macOS devices, and mobile platforms.
• Hands-on experience with Active Directory user administration.
• Experience working within a ticketing system and meeting service-level expectations.
• Strong troubleshooting skills across hardware, software, and end-user computing environments.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities in a high-volume support environment.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support to end users across the organization.
• Troubleshoot and resolve hardware, software, and connectivity issues in Windows, macOS, and mobile device environments.
• Support desktops, laptops, printers, peripherals, and business applications.
• Manage and maintain user accounts, permissions, and password resets through Active Directory.
• Respond to, document, and resolve incidents and service requests using a ticketing system.
• Provide remote and onsite technical support as needed.
• Escalate complex issues to appropriate teams while maintaining ownership of the user experience.
• Deliver exceptional customer service and timely communication throughout the support process.
• Accurately document troubleshooting steps, resolutions, and knowledge base articles.
• Assist with workstation deployments, software installations, and system upgrades.
• Support a diverse range of technical issues in a highly dynamic, fast-paced environment.

Skills

Help desk experience

Windows support

macOS support

Active Directory admin

Ticketing system usage

Customer communication

Multitasking

Tools

Ticketing system

Remote support tools

AD management tools

Job description

Overview

We are seeking a Help Desk Support Specialist to join a fast-paced, high-volume IT support environment. This role is ideal for a well-rounded IT professional who enjoys troubleshooting a wide variety of technical issues and serving as the first point of contact for end users. The team supports a large user base, handling approximately 400 support calls per month, requiring strong multitasking skills, technical versatility, and a customer-focused mindset.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support to end users across the organization.
• Troubleshoot and resolve hardware, software, and connectivity issues in Windows, macOS, and mobile device environments.
• Support desktops, laptops, printers, peripherals, and business applications.
• Manage and maintain user accounts, permissions, and password resets through Active Directory.
• Respond to, document, and resolve incidents and service requests using a ticketing system.
• Provide remote and onsite technical support as needed.
• Escalate complex issues to appropriate teams while maintaining ownership of the user experience.
• Deliver exceptional customer service and timely communication throughout the support process.
• Accurately document troubleshooting steps, resolutions, and knowledge base articles.
• Assist with workstation deployments, software installations, and system upgrades.
• Support a diverse range of technical issues in a highly dynamic, fast-paced environment.

Required Qualifications

• 1-3+ years of Help Desk, Technical Support, or Desktop Support experience.
• Experience supporting Windows operating systems, macOS devices, and mobile platforms.
• Hands-on experience with Active Directory user administration.
• Experience working within a ticketing system and meeting service-level expectations.
• Strong troubleshooting skills across hardware, software, and end-user computing environments.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities in a high-volume support environment.

Preferred Qualifications

• Experience supporting Microsoft 365 applications.
• Familiarity with remote support tools and endpoint management solutions.
• Exposure to networking fundamentals, VPNs, and printer support.
• Experience working in a customer-facing IT support role.

Key Traits for Success

• Strong customer service orientation.
• Ability to thrive in a fast-paced environment with a high volume of support requests.
• Adaptable "jack-of-all-trades" mentality with the ability to troubleshoot a wide variety of technology issues.
• Self-motivated with excellent problem-solving and organizational skills.
• Team-player mindset with a willingness to learn and take on new challenges.

Job Type & Location

This is a Contract position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 24, 2026.

Workplace Type

This is a fully onsite position in Nashville,TN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.