Tier 1 Help Desk

TEK Systems; Alabama; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability

HSA

PTO / Vacation

Job summary

TEKsystems is supporting Pinnacle Bank in Franklin, TN, as it merges with Synovus Bank and seeks 20-25 contractors to handle the influx of calls and issues during conversion day 1. This is a contract, onsite role based out of Franklin, TN.

The position requires desktop and help desk skills, Windows expertise, strong customer service, and ticketing system experience (ServiceNow). Pay ranges from $20.00 to $25.00 per hour, with eligibility for standard benefits where applicable.

Qualifications

• Excellent communication and professionalism.
• Great organization and documentation skills.
• Intermediate level experience in desktop support and help desk environments.

Skills

Desktop

Help desk support

Help desk

Windows

Troubleshooting

Customer service

Ticketing system

Support

Password reset

Servicenow

Tools

ServiceNow

Job description

Description

Pinnacle Bank has recently merged with Synovus Bank out of Atlanta. Leading up to their "conversion day 1" they are looking to onboard 20-25 contractors to help with the influx of calls/issues that will arise once both banks systems merge. This role will sit in the Franklin, TN office.

Skills

Desktop, Help desk support, Help desk, Windows, Troubleshooting, Customer service, Ticketing system, Support, Password reset, Servicenow, Service desk, Windows 10, Phone support, Technical support

Top Skills Details

Desktop,Help desk support,Help desk,Windows,Troubleshooting,Customer service,Ticketing system,Support,Password reset,Servicenow

Additional Skills & Qualifications

Excellent communication and professionalism. Great organization and documentation skills.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Franklin, TN.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Franklin,TN.

Application Deadline

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.