Help Desk Support Specialist I
Randstad
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Job summary
Qualifications
- 2+ years of technical experience.
- Proficient in desktop and networking support.
- Ability to communicate technical information effectively.
Responsibilities
- Provide first line technical support to computer customers.
- Interact with customers regarding software distribution and network status.
- Demonstrate customer service and leadership skills.
Skills
Education
Tools
Job description
Randstad specializes insolutionsrelated to flexible work and human resource services. It is worlds Second largest Staffing & Recruitment Company and Besides regular staffing services for temporary and permanent jobs, as well as temporary and contract staffing of professionals and senior managers, Randstad also offers specialized HR Solutions and supplies dedicated on-site personnel management with its inhouse services.
Randstad describes its mission as ‘taking the lead in shaping the world of work’.
Randstad divides its activities into several business areas, which it calls service concepts:
- Temporary and contract staffing
- HR solutions
- Inhouse services
Help Desk Support Specialist I
$18.12/hr on w2 | 7 Months | Oak Ridge, TN 37830 | Note: Secret security clearance
Client is a FORTUNE 500® scientific, engineering and technology applications company that uses its deep domain knowledge to solve problems of vital importance to the nation and the world, in national security, energy and the environment, critical infrastructure, and health.
The Helpdesk for a Department of Defense contract in Broomfield, CO has an opening for a Helpdesk Specialist. This is a shift work position and the successful candidate must be flexible in days and hours worked. This position requires the ability to obtain a DoD Secret security clearance, Security+, and ITIL V3 Foundations certifications.
- High school education or equivalent and 2+ years of technical experience.
- Associate’s Degree and 1 year of related experience preferred.
- Comprehensive knowledge in the use of personal computers.
- Proven ability in the use of all pertinent software applications.
- Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.
- Must demonstrate customer service, leadership and team skills.
- Experience in desktop and networking support, IT concepts and help desk software.
- Proficient with MS Windows and Office, VPN/Remote access, and anti-virus software.
- Must be able to think logically and act decisively in critical situations.
- Ability to distinguish between different types of issue and select the correct source for solution.
- Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.
- Works on assignments that are semi-routine in nature. Interacts daily with supervisor, peer groups, and customers.
- Interaction normally involves exchange or presentation of factual information.
- Active Directory
- Anti-virus
- VPN
- Avaya
- Novell
- web support and development
Thanks & Regards
Anusha M
646-690-4098
All your information will be kept confidential according to EEO guidelines.
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