Help Desk Technician

Caliber Systems Inc.; Honolulu (HI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading tech solutions company is seeking a Help Desk Specialist to provide IT support remotely. Candidates must have prior Service Desk operations experience and hold either Network+, A+, or Security+ certification, along with an active DoD Secret clearance. Responsibilities include troubleshooting Windows OS, resolving email issues, and assisting users with software applications. The position is on site and offers a budget of $40,000-$50,000 annually, providing strong learning and mentorship opportunities.

Qualifications

• Must have one of the following: Network+, A+ or Security+ Certification.
• Must have an active DoD Secret clearance or higher.
• Previous computer technical support experience.
• Understanding of Active Directory for password resets.
• Proficient knowledge of hardware and software technologies.

Responsibilities

• Serve as the initial point of contact for user issues.
• Gather and analyze information about user problems.
• Provide technical support for hardware, systems, and applications.
• Assist in navigating application menus and possibly remote support.
• Troubleshoot network connectivity issues.

Skills

Troubleshooting Windows Operating Systems

Email Issue Resolution (MS Outlook)

Communication Skills

Customer Service Skills

Teamwork

Written and Verbal Communication

Education

High School Diploma or equivalent

Tools

Service Desk Software

Job description

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a remote Help Desk Specialist to support our client out of Arizona. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user’s issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer’s computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

This is a on site position that REQUIRES an active SECRET clearance. The, and a current Comptia certification. Budget for this position in $40,000-50,000 per year based off the SCA wage for each area.

Required Skills

• Proficient with troubleshooting all Windows Operating systems.
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customers’ issues.
• High School Diploma or equivalent
• Must perform well as part of a team under direct supervision.
• Excellent written and verbal communications

Required Experience

• Must have one of the following: Network+, A+ or Security+ Certification
• Must have an active DoD Secret clearance or higher.
• Previous computer technical support.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient knowledge and understanding of Service Desk software and hardware technologies.