Help Desk Technician

Kavaliro; Colorado Springs (CO); On-site; USD 26,139 - 37,229; Full time

Job summary

An established industry player is looking for a Tier I Help Desk Technician to join their team in a contract to hire role. This position offers an exciting opportunity to provide first-level support for various computing devices and applications. You will be responsible for diagnosing issues, installing software, and assisting users with technical problems. The ideal candidate will have hands-on experience in help desk support and a knack for communicating technical concepts clearly to non-technical users. If you're ready to take the next step in your IT career and enjoy a dynamic work environment, this role is perfect for you!

Qualifications

• 1+ year of hands-on Help Desk experience required.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide first level support for PCs, Printers, and applications.
• Monitor Help Desk email and document all issues.

Skills

Help Desk Support

Technical Communication

Problem Diagnosis

Microsoft Office Support

Education

CompTIA A+ Certification

Tools

Help Desk Software

Job description

Status: contract to hire (converts to FTE after 90 days)

Pay: $23/hr. per hour

Job Description

Our client is seeking a Tier I Help Desk Technician for a contract to hire scenario.

DUTIES:

• Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications.
• Perform required installs, configurations, and maintenance of applications on PCs.
• Provide user support for all computer systems used.
• Daily help desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities.
• Monitor Help Desk email account and direct workflow accordingly.
• Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel.
• Install new equipment, replace existing equipment and move equipment when necessary.
• Ability to explain technical concepts to non-technical users in a clear and concise manner.
• Perform all other job-related tasks as assigned.

REQUIREMENTS:

• 1+ year of overall hands-on Help Desk experience.
• 1+ years of supporting Microsoft Office products.
• Ability to read, analyze, and interpret technical procedure(s).
• Ability to write reports, business correspondence, and procedure manuals.

Certificates and Licenses:

• CompTIA A+ certified or obtained within the first 90 days of employment.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting