Help Desk Technician (Contract)

Tarvos Talent; Austin (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

Tarvos Talent LLC. seeks a hands-on IT support professional to handle day-to-day technology needs in an office environment in Austin, TX. You will prepare computers for employee use, deploy workstations, and provide in-person end-user support to keep everyone productive.

The role emphasizes hardware focus, accurate record-keeping, and collaboration with internal IT staff to resolve issues quickly. This is a short-term, onsite contract in Austin, designed for a practical IT professional ready to

Qualifications

• Experience in desktop support or helpdesk services.
• Familiarity with configuring Windows and/or macOS devices.
• Ability to diagnose and solve common hardware/software issues.
• Experience setting up and deploying employee workstations.

Responsibilities

• Prepare laptops/desktops for employee use, including imaging and software installation.
• Refresh and reset equipment for reuse and inventory tracking.
• Provide in-person end-user support for hardware, software, and peripherals.
• Document issues and resolutions in the tracking system and escalate when needed.
• Assemble workstations and ensure setup is ready before handoff to employees.

Skills

Desktop support

Helpdesk

Windows

macOS

Hardware troubleshooting

Tools

IT ticketing system

Job description

We are looking for a hands-on IT support professional to assist with day-to-day technology needs in an office environment. This individual will play an important role in getting computers ready for employees, preparing workspaces, and ensuring end users have the equipment they need to work efficiently.

This opportunity is ideal for someone who enjoys working directly with computer hardware, resolving common technical issues, and keeping equipment organized and deployment-ready.

What You'll Be Doing

Computer Preparation & Deployment

• Prepare laptops and desktop computers for employee use, including system imaging, configuration, and software installation.
• Refresh and reset equipment returned by employees so it can be issued to another user.
• Verify devices are operational and ready before distributing them.
• Maintain up-to-date records of computer assignments, equipment returns, and inventory changes.

Employee Technology Support

• Assist employees with everyday computer issues involving hardware, software, monitors, printers, and connected accessories.
• Provide in-person support for technical requests and troubleshoot problems within the scope of desktop support.
• Record issues and resolutions in the team's tracking system or established documentation.
• Partner with internal IT staff when an issue requires additional access, network, or application-level support.

Workstation Readiness

• Assemble and connect employee workstations, including computers, monitors, docking stations, and peripherals.
• Prepare office setups for new team members, desk changes, and equipment replacements.
• Test workstation functionality and confirm everything is working properly before completing the setup.

Process & Organization

• Use established IT procedures to complete device preparation and support tasks consistently.
• Document completed assignments and communicate any unexpected technical issues to the appropriate team members.
• Assist with additional IT operational tasks as business needs arise.

What We're Looking For

• Practical experience in desktop support, helpdesk services, computer deployment, or a similar hands-on IT role.
• Familiarity with preparing and configuring Windows and/or macOS computers.
• Ability to identify and resolve common hardware, software, and peripheral problems.
• Experience connecting and configuring office technology and employee workstations.
• Strong organizational skills and attention to detail when handling equipment and documentation.
• A service-oriented approach and the ability to communicate technical information clearly.
• Dependability and the ability to manage assigned work with limited day-to-day direction.
• Ability to move and handle standard computer equipment as needed.

Experience using an IT ticketing platform is beneficial.

This is a short-term, onsite contract assignment based in Austin, Texas. The role is best suited for a practical IT professional who can contribute immediately to computer deployment, workstation preparation, and employee-facing technical support.