IT Help Desk Technician

The Panther Group; Salt Lake City (UT); On-site; USD 39,000 - 44,000; Full time

Job summary

The Panther Group in Utah is seeking an IT Help Desk Technician to provide hands-on technical support in a manufacturing environment. Immediate start with a temp-to-perm opportunity, you will troubleshoot hardware and software, support users, and assist with IT projects to keep operations productive.

You will document requests in a ticketing system, support Windows desktops/servers and Microsoft 365, and help resolve network issues while maintaining asset inventory.

Qualifications

• Associate degree or technical training required; about 3 years IT support experience preferred.
• Experience in IT help desk, desktop support, or service desk roles.
• Manufacturing environment experience is strongly preferred.

Responsibilities

• Troubleshoot and repair computers, hardware, smartphones, printers, phone systems, networks, and software.
• Provide hands-on IT support to employees and resolve technical issues efficiently.
• Use an IT ticketing system to document, track, prioritize, and resolve support requests.
• Assist with Microsoft Windows desktops, virtual desktops, servers, and Microsoft 365 applications.
• Troubleshoot network connectivity and assist with LAN/WAN infrastructure.
• Maintain IT asset inventory and coordinate with technology vendors as needed.
• Create and update online help guides and FAQs to help employees resolve common issues.
• Support IT administrators and engineers with on-site technical needs.
• Assist with technology projects supporting manufacturing operations.
• Participate in an after-hours on-call rotation and provide on-site support when needed.

Skills

IT troubleshooting

Customer service

Windows support

Networking basics

On-site support

Education

Associate degree or technical training

Tools

Ticketing system

Microsoft 365

Windows desktops

LAN/WAN equipment

TCP/IP networking

Job description

Employment Type: Temp-to-Perm Start Date: Immediate need

Position Overview

Are you an IT professional who enjoys troubleshooting technical issues and helping people stay connected and productive? We're looking for an IT Help Desk Technician to provide hands-on technical support in a manufacturing environment. In this role, you'll troubleshoot hardware and software issues, support users across the organization, maintain IT equipment, and assist with manufacturing-related technology projects. This is a great opportunity to join a team where your technical skills and customer service abilities will make a direct impact, with the potential to transition into a permanent position.

What You'll Do

• Troubleshoot and repair computers, hardware, smartphones, printers, phone systems, networks, and software.
• Provide hands-on IT support to employees and resolve technical issues efficiently.
• Use an IT ticketing system to document, track, prioritize, and resolve support requests.
• Assist with Microsoft Windows desktops, virtual desktops, servers, and Microsoft 365 applications.
• Troubleshoot network connectivity and assist with LAN/WAN infrastructure.
• Maintain IT asset inventory and coordinate with technology vendors as needed.
• Create and update online help guides and FAQs to help employees resolve common issues.
• Support IT administrators and engineers with on-site technical needs.
• Assist with technology projects supporting manufacturing operations.
• Participate in an after-hours on-call rotation and provide on-site support when needed.

What We're Looking For

• An associate degree, technical school training, or relevant computer certifications, along with approximately three years of related IT support experience.
• Experience providing IT help desk, desktop support, or technical service desk support.
• Experience supporting IT systems in a manufacturing environment is strongly preferred.
• Strong troubleshooting skills with Windows desktops, virtual desktops, servers, printers, smartphones, and software.
• Working knowledge of Microsoft Office and Microsoft 365.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, switches, and routers.
• Experience using ticket management systems.
• Excellent customer service, communication, and problem-solving skills.
• Flexibility to assist with after-hours support when necessary, including occasional visits to the local.

Pay $28-$32 / hour W2 #INDIT