Help Desk Tech & Event Coordinator (Secret Clearance)

MILVETS Systems Technology, Inc.; Kirtland (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vision

401(k)

Paid Time Off

Job summary

A technology services provider is seeking a Help Desk Support Technician/Event Coordinator to provide technical support at the USAF DMOC in Kirtland AFB, NM. This full-time role requires an active D.O.D. Secret Clearance and relevant certifications. Ideal candidates will have a background in resolving technical problems and delivering outstanding customer service. Benefits offered include health, dental, and retirement plans.

Qualifications

• Provide technical support for hardware, software, and network issues.
• Diagnose problems using historical database records.
• Maintain records and alert management to recurring issues.

Responsibilities

• Resolve queries by phone for customer technical issues.
• Analyze and identify problems effectively.
• Update tracking databases and manage records.

Skills

Technical problem-solving

Customer service

Communication

Education

High School diploma or equivalent

DoD 8570 IAT-II certification (CompTIA Sec+)

Job description

A technology services provider is seeking a Help Desk Support Technician/Event Coordinator to provide technical support at the USAF DMOC in Kirtland AFB, NM. This full-time role requires an active D.O.D. Secret Clearance and relevant certifications. Ideal candidates will have a background in resolving technical problems and delivering outstanding customer service. Benefits offered include health, dental, and retirement plans.