Tier 1 Help Desk Tech — Secret Clearance Required

Galactic Network Integrators, Inc.; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Job summary

Galactic Network Integrators, Inc. is seeking a Tier 1 Help Desk Tech in Albuquerque, New Mexico. This role involves answering calls, logging issues in the ticketing system, and assisting customers with IT-related problems, all while adhering to Service Level Agreements.

Strong communication skills and the ability to work well in a team are essential, along with a required secret clearance and DoD 8570 IAT-II + CE certification. Ideal candidates will have a background in government consulting services.

Qualifications

• Applicant must possess refined critical thinking skills.
• Experience in a government consulting services environment is preferred.
• Ability to interface well with customers at various levels of seniority.

Responsibilities

• Answer user calls to provide general user support related to IT equipment.
• Create, update and close out help desk tickets.
• Work with other Tier 1 Support staff for ticket hand-offs.
• Maintain documentation of Tier 1 processes and SOPs.

Skills

IT support

Critical thinking

Customer service

Multi-tasking

Windows OS

Outlook email

Remedy ticketing system

Education

DoD 8570 IAT-II + CE certification

Job description

Galactic Network Integrators, Inc. is seeking a Tier 1 Help Desk Tech in Albuquerque, New Mexico. This role involves answering calls, logging issues in the ticketing system, and assisting customers with IT-related problems, all while adhering to Service Level Agreements.

Strong communication skills and the ability to work well in a team are essential, along with a required secret clearance and DoD 8570 IAT-II + CE certification. Ideal candidates will have a background in government consulting services.