IT Help Desk Specialist - Secret Clearance Required

TekSynap; Albuquerque (NM); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Short-term Disability

Long-term Disability

Vacation Time

Holidays

Job summary

An established industry player is looking for a Client Support Technician to join their dynamic team at Kirtland AFB. In this pivotal role, you will be the first point of contact for customers, providing rapid and accurate IT support. You'll engage with users, troubleshoot issues, and ensure seamless operation of various applications and systems. This position not only offers a chance to enhance your technical skills but also to work in a collaborative environment that values adaptability and communication. With a competitive benefits package and a commitment to employee well-being, this role is perfect for those passionate about technology and customer service.

Qualifications

• 1-3 years of experience in IT support or customer service.
• Active Secret clearance required for this position.

Responsibilities

• Provide general user support for IT equipment and needs.
• Deploy, configure, and troubleshoot Windows 10 systems.

Skills

Customer Support

Troubleshooting

Communication Skills

Adaptability

Network Troubleshooting

Education

DoD 8570 IAT I certification

Active HDI Desktop Support Technician

Tools

Remedy ticketing system

Windows 10

Apple iOS

Job description

An established industry player is looking for a Client Support Technician to join their dynamic team at Kirtland AFB. In this pivotal role, you will be the first point of contact for customers, providing rapid and accurate IT support. You'll engage with users, troubleshoot issues, and ensure seamless operation of various applications and systems. This position not only offers a chance to enhance your technical skills but also to work in a collaborative environment that values adaptability and communication. With a competitive benefits package and a commitment to employee well-being, this role is perfect for those passionate about technology and customer service.