Help Desk Support Technician/ Event Coordinator (Secret Clearance)

MILVETS Systems Technology, Inc.; Kirtland (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vision

401(k)

Paid Time Off

Job summary

A technology services provider is seeking a Help Desk Support Technician/Event Coordinator to provide technical support at the USAF DMOC in Kirtland AFB, NM. This full-time role requires an active D.O.D. Secret Clearance and relevant certifications. Ideal candidates will have a background in resolving technical problems and delivering outstanding customer service. Benefits offered include health, dental, and retirement plans.

Qualifications

• Provide technical support for hardware, software, and network issues.
• Diagnose problems using historical database records.
• Maintain records and alert management to recurring issues.

Responsibilities

• Resolve queries by phone for customer technical issues.
• Analyze and identify problems effectively.
• Update tracking databases and manage records.

Skills

Technical problem-solving

Customer service

Communication

Education

High School diploma or equivalent

DoD 8570 IAT-II certification (CompTIA Sec+)

Job description

Overview

Help Desk Support Technician/ Event Coordinator (Secret Clearance) role at MILVETS Systems Technology, Inc.

MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator (Secret Clearance) to support USAF Distributed Mission Operations Center (DMOC) at Kirtland AFB, NM.

Position Title: Help Desk Support Technician/ Event Coordinator (Secret Clearance)

Position Summary: MILVETS is currently seeking a full time Help Desk Support Technician/ Event Coordinator who will be responsible for supporting USAF DMOC at Kirtland AFB, NM.

Employment Type: Full-Time, On-site

Clearance Required: Active D.O.D. Secret Clearance

Responsibilities

• Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnose, identify, isolate and analyze problems utilizing historical database records.
• May route calls to product line specialists.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.

Qualifications

• High School diploma or equivalent and 2 years additional education and/or related experience.
• DoD 8570 IAT-II certification (CompTIA Sec+ or higher). Employment contingent upon holding current certification or successfully passing Security Plus exam within 60 days of hire.

Clearance

• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required.

Additional Details

• About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company offers efficient, cost-effective information technology services to commercial and government clients.
• Benefits: Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off.
• Work authorization: Applicants for U.S. based positions must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• Compliance: MILVETS uses JazzHR Talent Fit AI to assist in candidate evaluation. This tool provides insights but does not make autonomous hiring decisions. All employment decisions are made solely by MILVETS’ recruitment and management teams. Candidate data is processed in compliance with applicable privacy and data protection regulations, including GDPR. MILVETS is an Equal Opportunity Employer (EOE) and complies with all relevant EEOC regulations to ensure fair and equitable hiring practices.
• By applying, candidates acknowledge and consent to the use of this tool for recruitment purposes.

Job Attributes

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing

Note

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