IT Service Desk Analyst: AD & Office 365 Specialist

SunSource; Addison (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

SunSource is seeking an on-site Helpdesk Analyst to support a large user base with Level 1/II responsibilities. You will manage Active Directory, Office 365, and print/server equipment while assisting with Okta 2FA, VPN, and network access.

Ideal candidates have an associate degree or equivalent and 2–5 years of hands-on helpdesk experience, with a proven work history showing reliability and teamwork in a fast-paced environment.

Qualifications

• 2 to 5 years of hands-on helpdesk experience in a large organization (3,000–4,000 users).
• Stable job history (minimum 15 months with a single employer).

Responsibilities

• Open/modify/close ServiceDesk requests using Jira.
• Manage Active Directory user and computer provisioning, password resets, and de-provisioning.
• Manage Office 365 licenses, Teams, OneDrive, and SharePoint provisioning and troubleshooting.
• Set up printers and peripherals; handle hardware/software installations and troubleshooting.
• Assist with 2FA/Okta setup and password resets; troubleshoot VPN/Wi‑Fi issues.

Skills

Multitasking

Education

Associate degree or equivalent

Tools

Active Directory

Office 365

Print Server

Okta

ServiceDesk/Jira

Job description

SunSource is seeking an on-site Helpdesk Analyst to support a large user base with Level 1/II responsibilities. You will manage Active Directory, Office 365, and print/server equipment while assisting with Okta 2FA, VPN, and network access.

Ideal candidates have an associate degree or equivalent and 2–5 years of hands-on helpdesk experience, with a proven work history showing reliability and teamwork in a fast-paced environment.