Atlanta Onsite Help Desk System Analyst

Padmore Global Connections LLC; Atlanta (GA); On-site; USD 30,000 - 47,000; Full time

Job summary

Padmore Global Connections LLC seeks an experienced Help Desk System Analyst to ensure employees can work seamlessly across Windows 11, AD, O365, and VPN environments. You will troubleshoot hardware and software, support Exchange tasks, and assist with security tools in a dynamic office setting.

The role includes in-person support at the Atlanta office and remote assistance for remote workers, with opportunities to expand skills in OKTA, CrowdStrike, AWS, and SharePoint.

Qualifications

• 3+ years in a technical support or help desk role.
• Strong knowledge of Windows 11, Active Directory and Microsoft O365.
• Experience with network connectivity, VPNs and IP phone systems.

Responsibilities

• Respond to and resolve help desk tickets related to Windows 11, AD, O365, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Teams).
• Document issues and resolutions using ticketing systems.

Skills

Windows 11

Active Directory

Microsoft 365 / O365

VPN

Exchange Admin

PowerShell

OKTA

CrowdStrike

AWS

SharePoint

Ticketing systems

Remote support

Tools

OKTA

CrowdStrike

AWS

SharePoint

Job description

Padmore Global Connections LLC seeks an experienced Help Desk System Analyst to ensure employees can work seamlessly across Windows 11, AD, O365, and VPN environments. You will troubleshoot hardware and software, support Exchange tasks, and assist with security tools in a dynamic office setting.

The role includes in-person support at the Atlanta office and remote assistance for remote workers, with opportunities to expand skills in OKTA, CrowdStrike, AWS, and SharePoint.